The role: Triage, prioritise and assign tickets to Tech Ops team members. Work closely with the Tech Ops team, projects team and other colleagues as required to ensure external issues are resolved in a timely manner in line with agreed SLAs. Regular reviews of tickets to ensure there is timely, effective and appropriate communication with clients. Administration of RFCs (requests for change) Co-ordinate the delivery of product updates and releases. This includes agreeing and scheduling releases with clients and internal resources, and communicating progress with all relevant stakeholders. Attending planning meetings where required and monitoring actions to ensure correct processes are followed. Monitor time recording and task management for the team and report potential issues or inconsistencies. Any other administrative duties as requested by your line manager.