Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We are building a team as diverse as the world we serve.
Position Summary
Services and repairs automotive systems.
Pay Range: $14.90 - $22.30
Responsibilities
Customer and Vehicle Service (85%)
* Personally road tests automobiles (both before and after service work is performed).
* Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to report findings to service management.
* Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals.
* Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles.
* Keeps store management aware of service area mechanical repair problems as they occur.
* Performs other duties as assigned for the orderly management of the store, such as: removing, mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services.
* Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts.
* Practices proficiency in the application of BSRO methods, standards and procedures.
* Continuously learns new technical information and techniques in formal training sessions.
* Maintains A.S.E. certification(s).
* Follows all BSRO applicable Standard Operating Procedures (SOPs) and Policies.
Miscellaneous Functions (15%)
* Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department.
* Reviews maintenance/operating efficiency of tools and store equipment.
* Complies with company safety policy and federal/state OSHA safety requirements.
* Attends meetings as required by management.
* Helps to provide on-the-job training for new Maintenance Technicians, General Service Positions, Installers and apprentice VSTs.
* Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services.
PHYSICAL DEMANDS
Store Deliveries
* Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location.
* Storage racks are between (4in. & 106in.).
* Stack tires on carts between (1in. & 72in.) to take to storage.
* Tires weigh between (11 lbs. & 66 lbs.).
Other physical demands include performing oil changes, alignments, fluid services, and brake services with specific weight and force requirements.
WORK ENVIRONMENT
* Cold work environment in the winter with a cold cement floor.
* Hot work environment in the summer.
* Exposure to a variety of chemicals used in cleaning, lubrication, etc.
Minimum Requirements
* Must have a valid automobile driver’s license at all times.
* Must have a minimum of 2 years of automotive repair experience or completion of a Vocational-Technical School program in a related field.
* A.S.E certification in at least one of A1-A8 is preferred.
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