Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware, mobile and IT products and services, from the world’s leading vendors and service providers.
The Service Delivery team in Prudhoe provides customer support for our mobile distribution base. They work closely with EE and O2 each day, assisting with credit checks, new mobile connections, porting, migrations as well as any changes / queriesrequired throughout a customer contract.
We're looking for a Customer Service Advisor to join our supportive team.
What you'll be doing
* Process various partner requests, including credit checks, connections, upgrades, and ports, through ourIntouch system, ensuring completion within service level agreements (SLAs).
* Collaborate with network partners and maintain clear records on each job, offering alternative solutions when needed to provide the best service.
* Prioritise and manage daily tasks, regularly update outstanding requests, and support the team as required to ensure a smooth workflow.
* Follow quality, security, and compliance guidelines, staying vigilant for potential fraud and adhering to health and safety policies.
Your qualifications
* Articulate, personable and a strong, clear communicator both written and verbally.
* Ability to problem solve and think on your feet.
* Computer literate, specifically with Microsoft Word and Excel.
* Team player.
What's in it for you?
* Investment in your future career with a variety of learning and development opportunities.
* No dress code - embrace the freedom to bring your whole self to work.
* 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
* A pension plan for your future.
* Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
#J-18808-Ljbffr