Job summary The Urgent Care Team is a 24/7 service; providing a first point of contact and triage service, including telephone and face to face clinical assessment of patients and/or their carers/relatives, resulting in appropriate decision making and plan of care. The Team work closely with other disciplines including GPs, District Nurses, Mental Health Services, Adult Social Care, End of Life Care Services, Paramedics and other external providers. The Triage Clinicians, as part of the Urgent Care Team, are a dynamic group of Nurses and Paramedics with a diverse range of experience and backgrounds, which responds to the unplanned needs of the patients in North East Lincolnshire. Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA. Main duties of the job Urgent Care Triage Clinician Westgate Park, Grimsby 13.5 hours, part time You will be required to work a variety of shifts including evenings, weekends and Bank Holidays Salary Range 5 £29,734 - £34,474 pro rata per annum We are a friendly, supportive team of clinicians providing a Clinical Assessment Service to the residents and visitors to North East Lincolnshire. We play a pivotal role in the support of community healthcare and hospital avoidance. We are a unique service being able to provide a direct access point for both professionals and members of the public with all clinicians having an understanding of the area/services available and social/economic considerations ensuring a holistic approach is maintained. The service is proactive and works closely with other organisations to pilot new, innovative strategies. By utilising agreed protocols and policies in conjunction with listening, questioning and probing skills you will support in planning individual patient care. You will complete clinical assessment of minor ailments through to life threatening emergencies and arrange appropriate and safe Ambulance and GP attendance, if required. This is an exciting opportunity to join a diverse, dynamic, friendly team providing urgent care triage for patients in North East Lincolnshire. About us Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint. We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria. Date posted 07 February 2025 Pay scheme Other Salary £29,734 to £34,474 a year Range 5. Pro Rata per annum. Contract Permanent Working pattern Part-time Reference number B9814-25-035 Job locations CPG Westgate Park Charlton Street Grimsby DN31 1SQ Job description Job responsibilities The job description is attached as a separate document with the person specification – please refer to this for more information. Job description Job responsibilities The job description is attached as a separate document with the person specification – please refer to this for more information. Person Specification Experience Essential Experience of multi-agency working Minimum of 1 year post registration experience with evidence of consolidation. Desirable Experience of working in Primary, Community or Urgent Care environment Qualifications Essential 1st Level General Registered nurse (Adult) or HCPC Registered Paramedic with current UK registration Desirable Post registration qualification desirable Knowledge & Skills Essential Ability to plan, deliver and evaluate programmes of care, Ability to assimilate information quickly and effectively Ability to assess both health and social care needs of patients Empathetic and sensitive approach Ability to communicate sensitively and effectively with a callers who may be emotional or who may have varying levels of communication skills Ability to deal effectively with situations which may be hostile or aggressive Knowledge of consent framework. Knowledge of current local and national clinical guidelines. Evidence of Professional Development Ability to effectively communicate with individuals/groups regarding difficult or complex matters Ability to work effectively as part of a team Demonstrates a professional approach at all times Proficient in accurate record keeping. Knowledge of Safeguarding Legislation and Procedures. Ability to work under pressure, displaying patience, tact and diplomacy. Demonstrate a professional approach at all times. Ability to show commitment to Care Plus Group core values Proficient IT Skills Desirable Ability to demonstrate innovative ways to achieve patient centred care Mentorship Qualification or Equivalent. Person Specification Experience Essential Experience of multi-agency working Minimum of 1 year post registration experience with evidence of consolidation. Desirable Experience of working in Primary, Community or Urgent Care environment Qualifications Essential 1st Level General Registered nurse (Adult) or HCPC Registered Paramedic with current UK registration Desirable Post registration qualification desirable Knowledge & Skills Essential Ability to plan, deliver and evaluate programmes of care, Ability to assimilate information quickly and effectively Ability to assess both health and social care needs of patients Empathetic and sensitive approach Ability to communicate sensitively and effectively with a callers who may be emotional or who may have varying levels of communication skills Ability to deal effectively with situations which may be hostile or aggressive Knowledge of consent framework. Knowledge of current local and national clinical guidelines. Evidence of Professional Development Ability to effectively communicate with individuals/groups regarding difficult or complex matters Ability to work effectively as part of a team Demonstrates a professional approach at all times Proficient in accurate record keeping. Knowledge of Safeguarding Legislation and Procedures. Ability to work under pressure, displaying patience, tact and diplomacy. Demonstrate a professional approach at all times. Ability to show commitment to Care Plus Group core values Proficient IT Skills Desirable Ability to demonstrate innovative ways to achieve patient centred care Mentorship Qualification or Equivalent. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Care Plus Group Address CPG Westgate Park Charlton Street Grimsby DN31 1SQ Employer's website https://www.careplusgroup.org/ (Opens in a new tab)