Seasonal Discovery Ambassador (Highland Wildlife Park)
RZSS Highland Wildlife Park
Midlothian
Closing date for applications is: 1st Apr 2024
Providing a first-class service to visitors to the Royal Zoological Society of Scotland's Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
NOTE: Expected start date 1 June 2024 for a period of 3 months.
Some of the things you'll do:
* Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
* Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
* Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
* Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
* Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
* Work closely across relevant teams to deliver and support an agreed range of activities and events.
* Support the wider discovery and learning team in their engagement activities.
* Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we're looking for:
* Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role.
* Knowledge and understanding of what makes five-star customer service.
* Ability to adapt and tailor delivery of messages to diverse audiences.
What you’ll get in return:
* Starting salary between £21,255 - £21,755 (offer based on experience) per annum / pro rata.
* 34 days annual leave (pro rata).
* Discount in both retail/catering.
* Access to a healthcare plan.
* Employer contributory pension scheme.
* You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.
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