Service Administrator, Ipswich IP6 Mon-Fri 08.30-17:00 (Office based) £28,000-£32,000/DOE Company Bonus Damson House Recruitment are pleased to be supporting our client, an award winning, market leading Engineering business in their search for a Service Administrator to join their busy Mechanical service division on a full-time permanent basis. This new and exciting role will predominantly look after the service and repair administration for all diesel vehicle transmissions and generators within the department ensuring customer requirements are delivered in a timely manner. Although the role may suit candidates who come from a dealership, insurance or similar background, it is essential that you are a highly accurate administrator who is open to learning the sector and progressing in your role. Outline of the role and what you’ll be doing Answering customer calls and enquiries via phone and email for parts, servicing and breakdowns Process and provide customer quotations for required work Raising customer jobs detailing key information for the engineering teams Scheduling engineer’s visits to customer sites and breakdowns making sure all key details are provided Ordering of parts ensuring they’re received in time for scheduled visits Process warranty claims and completion certificates Administration of sales reports, method statements and oil analysis General department administration as required Experience and skills required Experience of working in a service environment or similar would be highly beneficial Technical administration within mechanical or engineering field – advantageous Understanding or knowledge of diesel transmissions or generators and parts – advantageous High level of administration and customer service experience Excellent attention to detail and accuracy of work IT proficiency – MS Office. Warranty portal (training will be provided) Organised, methodical and adaptable to changing requirements and deadlines Excellent communication skills, written and verbal Team spirited with a flexible approach to business needs If you’d like to join a professional and friendly business who work together as a team supporting each other in a thriving, busy environment, please apply with an up-to-date copy of your CV today. Applicants - thank you for your application - please note, we will be unable to process your application if you do not meet the required criteria as outlined. Should we wish to short-list your application we will be in touch within 5 working days. Equal Opportunities Statement Our business is proud to be an equal opportunities employer. We welcome all applications and will never discriminate based on colour, race, religion, ethnicity, sex, gender, national origin, sexual orientation, marital status, age, disability or veteran status