Job summary
An opportunity has arisen for a motivated and enthusiastic individual to join the MTW Pathology quality team as a Band 4 Pathology Quality Officer. You will work closely with the Pathology Quality Manager to ensure the provision of a high-quality professional service and maintain compliance with all relevant standards and regulations. The departments are fully accredited with UKAS and comply with relevant ISO standards.
Being flexible, self-motivated and innovative will be fundamental to your role. The ability to communicate well with senior staff and laboratory teams is essential.
You will provide support with the maintenance and implementation of the Pathology Quality Management System (QMS) and governance processes within MTW including providing guidance on the use of Q-Pulse and supporting the Quality Manager with the delivery of the training elements of the QMS.
Main duties of the job
The post holder will act as a champion for Quality and provide basic training and advice to staff on Quality Management Systems.
The post holder will be responsible for the administration of the Quality Management systems within MTW, which will include Qpulse management, undertaking quality and process audits, supporting documentation review processes, and assisting in the collation of documentation required to be shared with regulatory and assessment bodies.
The post holder will extract data from Qpulse and Inphase systems to facilitate the production of timely and detailed quality reports and will be responsible for overseeing the preparation of Quality Team meeting agenda, write-up, and distribution of meeting minutes.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits. Blue Light card eligibility. And more, additional benefits can be found in the benefits documents below.
Date posted: 07 April 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £26,530 to £29,114 a year per annum pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 359-7102975-T1
Job locations: Maidstone Hospital, Hermitage Lane, Maidstone, ME16 9QQ
Job description
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.
Working for Maidstone and Tunbridge Wells NHS Trust/NKPS, you will be part of the Kent and Medway Pathology Network (South 8 Network - Kent and Medway Pathology Network is made up of seven laboratories across three pathology services in four acute Trusts. For more information on the network please see the attached document.
Person Specification
Qualifications
Essential
* Educated to Higher National Diploma or NVQ level 4 or relevant professional experience working with quality management systems
Desirable
* Experience of working with quality management systems
* Foundation degree (or equivalent) or higher qualification
Experience/ Knowledge
Essential
* Demonstrable interest in the area of Quality management system
* Competent in the use of all Microsoft packages, to analyse data and produce statistical reports for quality meetings e.g. Word, Excel, PowerPoint, Outlook, MS Teams
* Experience of presenting data/information to others in a coherent and concise style
* Experience of training staff
Desirable
* Experience of working in, or in-depth knowledge of a clinical laboratory environment
* Experience/ Knowledge of Qpulse electronic quality management system
* Knowledge of Pathology Accreditation
Skills
Essential
* Good communication and interpersonal skills (written and oral)
* Ability to work independently using own initiative and effectively within different teams
* Data information and analytical skills: ability to analyse numerical and written data
* Ability to organise and prioritise own workload.
* Excellent time management skills with the ability to re-prioritise where necessary and meet deadlines
* To be able to present information to groups of staff
Desirable
* Experience of auditing
* Experience of compiling reports
* Experience of dealing with complex and or sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Maidstone and Tunbridge Wells NHS Trust
Address: Maidstone Hospital, Hermitage Lane, Maidstone, ME16 9QQ
Employer's website: https://www.mtw.nhs.uk/
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