Job Title: Part-Time Team Administrator (Band 3)
Location: Bristol
Hours: 18.75 - 30 hours per week (0.5 to 0.8 FTE)
Are you an organised, self-motivated individual with experience in administration? We are looking for a skilled Team Administrator to join our award-winning Bristol Dementia Wellbeing Service. This service is a partnership between Alzheimers Society and Devon Partnership NHS Trust, supporting people living with dementia and their carers.
Youll be joining a dynamic team that provides vital services to people living with dementia and their families. Were looking for someone who enjoys a varied role, is able to work independently, and can handle multiple tasks with a high level of attention to detail. This is a fantastic opportunity to be part of a service that truly makes a difference.
Why Apply?
* Join a supportive team making a real impact on peoples lives.
* Ongoing training and development opportunities.
* A chance to work in an organisation committed to equality and inclusivity.
Interested? If this sounds like the right role for you, we strongly encourage you to get in touch with Vicky Yeo at 0117 904 5150 to learn more about the position.
We look forward to hearing from you.
Main Duties of the Job
* Answering phone calls and responding to emails.
* Ordering and maintaining office supplies and stationery.
* Welcoming visitors to the site.
* Taking meeting minutes and supporting the team where needed.
* Managing diaries and assisting the medical and psychology team with audio typing using digital dictation equipment.
* Handling queries calmly and efficiently.
* Maintaining confidentiality and sensitivity in all tasks.
What We're Looking For:
* Previous administrative experience, especially in call handling and using emails, word processing, and spreadsheets.
* Strong communication skills, with the ability to be friendly and empathetic when interacting with people.
* Excellent organisational skills, able to manage your time and work independently.
* A dedication to providing high-quality support to a multidisciplinary team.
* Ability to work under pressure and meet deadlines while maintaining attention to detail.
About Us
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.
Job Responsibilities
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Job Purpose
Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.
The postholder will provide comprehensive administrative support to the assigned team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have a high standard of skills using Microsoft Office packages and experience of using bespoke IT systems.
The postholder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.
Duties and Responsibilities
* Work within an administration team supporting clinicians who provide community mental health services.
* Comprehensive diary management.
* Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records.
* Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system.
* Support the manager and team by ensuring that records are up to date on all staffing and patient systems as required and that items are dealt with quickly and efficiently on finance systems.
Person Specification
Qualifications
* NVQ3 in administration or equivalent level administrative knowledge and experience GCSE English or equivalent.
Experience
* Previous experience of working within an administrative or secretarial team.
* Ability to take accurate formal and informal minutes.
Knowledge & Skills
* Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
* Exceptional organisational skills and ability to prioritise.
* Knowledge of our business and how it supports patient care.
* Experience or understanding of creating electronic records, electronic filing systems.
Communication and Working Relationship Skills
* Excellent interpersonal and communication skills both written and verbal.
* Able to deal confidentially and tactfully with people at all levels.
* Experience in dealing with people in distress in a calm and confident manner.
Other
* Positive attitude towards mental ill health and disability.
Physical Skills
* Adaptable in continuous change and able to learn quickly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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