Full time, 42 hours a week. Working 7pm to 7am on a four on, four off rota pattern. This will include working weekends and bank holidays. West Berkshire Homeless Service provides support to adults who are homeless or at risk of homelessness across two locations, each are tailored to meet the needs of the clients. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you Main Responsibilities Be the first welcoming friendly face for people coming into the service Provide informal support to clients and be a listening ear Respond to incoming calls Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary Monitor the service and surrounding areas that are covered by CCTV Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book Perform any other checks or tasks as directed by staff, referring issues to relevant person You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures Maintain clean and tidy communal areas Provide detailed handovers to day staff, regarding client safety and support information Work in accordance with Health and Safety regulations and policy and procedure Attend supervision, appraisal and training as required to carry out the role Provide basic First Aid assistance until help arrives – Full training provided Triage out of hours issues which may arise in services and contact the on-call manager where applicable Support your colleagues managing the night service, where required Knowledge, Skills, Experience & Essential Qualifications/Training Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings. Clear verbal and written English Good IT and keyboard skills Polite, assertive manner, ability to self -motivate Passion for working in a client/customer facing role We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Do not wait to apply after reading this description a high application volume is expected for this opportunity. We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people. Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future. We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex. We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.