KMPT Mental Health Crisis Line Clinician
Band 6
Main area: KMPT Mental Health Crisis Line Clinician Grade Band 6
Contract: Permanent
Hours: 37.5 hours per week
* Full time
* Flexible working
Job ref: 380-WK0194-A
Site: Eastern & Coastal Area Offices, Canterbury Town
Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Closing: 20/02/2025 23:59
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offers a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Job overview
Are you motivated, enthusiastic, and keen for a new challenge? We are a brand-new Mental Health telephony service supporting the people of Kent and Medway. It’s an exciting time to join us, as our service is expanding.
We have Band 6 opportunities in our innovative and welcoming team that is office-based and located in Canterbury Kent - not far from the town centre.
Our team consists of Band 3 call handlers and Band 6 clinicians. We operate 24 hrs per day, 7 days a week, 365 days a year, which requires staff to complete a 24hr shift pattern.
As a call-centre based team, candidates must be IT literate with the ability to enter details into our clinical systems in a timely manner. Successful candidates will receive appropriate training and guidance with this.
Main duties of the job
1. Answer telephone calls in an efficient, courteous, professional, and non-judgmental manner.
2. Communicate calmly and effectively to all, including those that call in times of high levels of distress.
3. Confident in verbal de-escalation and making an onward safety plan with a patient.
4. Support junior staff with decision making and liaise with both internal teams and external agencies when required.
5. Demonstrate the skills to professionally communicate information to callers and carers regarding personal and social needs in an empathic and supportive way.
6. Ensure all callers receive the correct response by following the appropriate service policies and procedures.
7. Effectively manage caller’s expectations whilst providing correct and accurate information at all times.
8. Record all data accurately and update the Trust's electronic patient record accordingly.
9. Understand and appreciate the need to adapt when there are barriers to communication.
10. Take account of the cultural needs in communication with everyone, including work colleagues.
11. React constructively to changing circumstances and support colleagues to adapt to changing circumstances by good role modeling and being a positive change agent.
12. Support the Line Manager in ensuring that policy and policy changes are implemented across the Mental Health Crisis Line.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
Person specification
Training, Qualifications and Registration
* Professional Qualification in Mental Health Nursing or Occupational Therapy, including registration with the relevant regulatory body
Experience
* Evidence of relevant continuing professional development
* Experience of working in a telephony-based service
* Experience of undertaking complex urgent or emergency assessments
Knowledge and Skills
* An understanding of the NHS and Social Care
* Up to date knowledge of relevant national and local guidance
* Excellent verbal, interpersonal and written communication skills
* Self-motivated and able to work under own initiative
* Clinical skills in undertaking robust mental health needs assessments, including risk and mental state
* Ability to use IT systems effectively and in a timely way
This is an office-based job and there is no regular hybrid working opportunity.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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