The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.
Main Duties & Responsibilities:
- Act as the senior point of contact for your portfolio of clients, while building and nurturing trusted, long-lasting relationships.
- Collaborate with our business development team to ensure the clients are taking the full breadth of our services. Develop strategies to grow existing accounts, whilst ensuring quality and cost-effective services. Understand and develop increased share of wallet.
- Gain a deep understanding of the client’s needs and what they expect from TVS.
- Use your outstanding communication skills to present to and influence key stakeholders in TVS with clients.
- Identify and attend industry and networking events to grow network.
- Build and maintain strong relationships with internal stakeholders within TVS SCS.
- Develop industry intelligence, insights and knowledge.
Though this position would be primarily office bas...