Job Description
Job Title: Gaming Supervisor
Location: Leeds City Centre
Salary: £13.50 p/h + on average £250 p/m tips
Full-time or part-time
Overview:
The Gaming Supervisor at our client's casino is responsible for overseeing multiple gaming tables, ensuring compliance, coaching dealers, and proactively resolving customer disputes. This role requires a minimum of four years' experience in table supervision and a Personal Functional Licence (PFL).
Key Responsibilities:
* Supervise and manage multiple tables and game types, ensuring compliance with business expectations
* Deliver exceptional customer service and maintain a positive service culture
* Coach and develop dealers to enhance gaming efficiency and professionalism
* Ensure game protection by identifying and reporting suspicious activity and major play actions
* Handle first-level dispute resolution and proactively address potential issues
* Monitor customer play levels and identify high-value players
* Oversee and conduct gaming transactions accurately and in line with company procedures
* Maintain compliance with gaming legislation, responsible gaming policies, anti-money laundering, data protection, and health & safety regulations
* Deputise for the Pit Boss as required
Required Qualifications & Experience:
* Be part of a 24/7 operation; flexibility required for shifts, including nights and weekends
* Minimum of 4 years’ experience in table gaming supervision
* Personal Functional Licence (PFL) holder
* Advanced proficiency in all available casino games
* Demonstrated ability to coach and develop staff effectively
* Strong understanding of gaming legislation and company policies
THIS ROLE OFFERS GREAT OPPORTUNITIES FOR CAREER PROGRESSION - APPLY NOW TO FIND OUT MORE!
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