Vision Personnel is working with an existing client, who's looking for a Maintenance Contracts/Account Manager. Must have requirement's: Previous experience working in reactive maintenance or in construction (2 years minimum) Good understanding of how to work on various CAFM systems, i.e. Access Maintain, Verisae etc Have a strong focus on customer service and customer satisfaction Quoting/ estimating experience required Excellent communication skills and able to communicate across all levels Demonstrable experience of using a range of IT packages to communicate with all parties to contract Fully conversant with MS Outlook, Word, Excel and a willingness to learn other systems Reliable and punctual, ability to manage own time and workload Must have skills: Excellent verbal and written communication skills Ability to clearly convey technical information to non-technical clients The ability to liaise with clients re financial matters – outstanding invoices, invoice calculation etc Strong focus on customer satisfaction Ability to manage client expectations and resolve issues effectively Strong organizational and time management skills Ability to manage multiple accounts and prioritize tasks Understanding of maintenance processes and technical aspects Ability to read and interpret technical documents and reports Ability to identify and resolve issues quickly and effectively Analytical thinking to assess client needs and recommend solutions Duties of the role: Communication Skills Excellent verbal and written communication skills Ability to clearly convey technical information to non-technical clients The ability to liaise with clients re financial matters – outstanding invoices, invoice calculation etc Customer Service Orientation Ability to manage client expectations and resolve issues effectively Strong focus on customer satisfaction Organizational Skills Strong organizational and time management skills Ability to manage multiple accounts and prioritize tasks Technical Knowledge Understanding of maintenance processes and technical aspects Ability to read and interpret technical documents and reports Problem-Solving Skills Ability to identify and resolve issues quickly and effectively Analytical thinking to assess client needs and recommend solutions Benefits/additional information Dress code is smart, professional representation for client meetings The role is office based with site visits approx. 80/20 split Possible required attendance at Client functions – away from Office environment that involves overnight stays Expenses for petrol Overnight stays paid for Pension and percentage of pension, negotiable Company car / car allowance, negotiable Contact Luca on (phone number removed) to see if you qualify for this role