About the Role
Working hours to be between 8:30am – 5PM Monday – Friday and 8AM – 1PM on Saturday rota
One of the region’s most successful waste and recycling companies is looking to add to their Customer Service team. This is a great new opportunity for an enthusiastic and ambitious individual who has a genuine interest in customer service and wants to achieve results in an already successful business.
Now let us tell you about the role
* Primary contact for customers – dealing with order requests, enquiries and complaints in a timely and professional manner by telephone, electronically or face to face
* Process orders, forms, applications, requests and raise quotations
* Work closely with the Operations Team to ensure prompt and efficient service to customers
* Inputting of data for reports on the system for JWS and customers and confirming jobs off customer portals
* Take ownership, document and record actions of any customer complaints according to JWS Customer Complaints Policy and Customer Service Policy and Procedures through to resolution of issues
* Actively promote and up-sell JWS’ services
* Manage and update customer records, service agreements etc and any input to IT system and any additional administration duties
* Undertake telephone customer satisfaction surveys with existing customers and follow up of customer interactions
* From time to time may be required to make outbound calls to prospects and customers to generate business growth with existing and new customers
Requirements and Experience
* Strong customer service and administrative background
* Good standard of IT literacy - particularly covering Microsoft Outlook, Word and Excel
* People orientated individual with excellent communication skills and customer focused
* Attention to detail and accuracy
* Ability to multitask and prioritise workload effectively
* Working knowledge of the waste industry is preferred, but not essential
* Ideally have a basic/good knowledge of the Greater Manchester geographical area
Apply today for the opportunity to grow and contribute within a friendly, close-knit and supportive team.
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