Customer Service Administrator Location: Hayes Salary: £26,000 - £28,000 Join a Friendly Team and Build Your Career in Customer Service and Logistics Are you a people-focused professional with a passion for excellent service? Do you have 6 months of office-based experience and want to join a supportive, upbeat team where your career can grow? Our client - known for their delicious product line - is looking for a bright and enthusiastic Customer Service Administrator to join their close-knit department in Hayes. It’s a place where collaboration is key, everyone rolls up their sleeves, and no day is quite the same This is an ideal opportunity for someone with previous experience in customer service, logistics, or order processing who is ready to take the next step in their career. Full training provided, with genuine development prospects ahead. Key Responsibilities: Sales Order Processing: • Input and manage orders using the ERP system • Handle pre- and post-sales documentation • Liaise with internal teams to meet delivery expectations • Monitor delivery dates against customer requirements Customer Communication: • Send quotations and order confirmations • Proactively manage updates and follow up on queries • Investigate and resolve complaints regarding delivery or product issues • Process returns and credit notes when required Logistics Administration: • Coordinate domestic and international consignments • Work with external couriers to schedule deliveries • Complete shipping documents and manifests • Troubleshoot any logistical delays or issues • Track and report service levels and delivery performance What We’re Looking For: • Minimum 6 months of commercial office experience (customer service, logistics, or admin) • Great communication skills and a "can-do" attitude • Strong team player with a proactive mindset • Willingness to learn and grow within the business • Experience using ERP systems or logistics platforms a bonus Why Apply? • Join a well-established and supportive team • Enjoy a varied and rewarding workload • Excellent career progression and training opportunities • Be part of a growing, friendly company with a real team spirit What You Need to Do Now: If this sounds like the perfect opportunity for you, apply today Or if it’s not quite right but you know someone great, refer them and receive a £100 voucher when they’re placed and pass probation. If you're interested, please submit an up-to-date CV. Due to high application volumes, if we do not contact you within 48 hours, please assume your application has been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency; for temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously. To learn how we handle your data, visit our website where you can find our Data Privacy Notice. Keywords: Customer Service Administrator, Logistics Coordinator, Order Processor, Sales Support, ERP, Hayes Jobs, Customer Support, Admin Assistant, Order Management, Office Administrator, Export Assistant, Delivery Coordinator, B2B Customer Service, Client Support