Do you have 2+ years of working within a customer-facing administrative environment? Are you good with IT skills and are approachable, proactive and a multi-tasker?
We are currently hiring for a Customer Service Advisor role available at Burscough for DS Smith a leading provider of sustainable packaging solutions, paper products, and recycling services worldwide.
This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
* Role: Customer Service Advisor
* Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
* Rate: £16.21ph
* Contract length: 3-6 months
* Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
* Start: ASAP
Responsibilities:
* Processing customer orders within agreed timeframes
* Coordinating artwork preparation with external suppliers
* Gaining prompt approval to meet production timelines
* Recovering origination spend through proactive customer invoicing
* Analysing customer forecasts and forward planning stock replenishment orders
* Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
* Placing purchase orders for non-manufactured products within the DS Smith network
* Acknowledging customer complaints and reporting dissatisfaction/failures
* Discussing solutions with customers and following through those actions
* Building strong relations with the Territory Manager by sharing internal and external information
* Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
* Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
* Strong verbal and written communication skills
* Good IT Literacy skills especially with MS Office
* Previous experience using an in house system
* Previous experience within a customer facing administrative environment (2+ years)
* Ability to work on own initiative and multitask in order to meet demands
Desirable requirements:
* Driving licence and use of a car
* Knowledge and experience within a manufacturing environment
Benefits:
* Advice and editing on your current CV
* Exclusive online services including restaurant and retail discounts
* Chance to receive £300* for referring a friend
* Opportunity for progression into permanent roles
* 25 days holiday per year, plus bank holidays
* Subsidised canteen
* Contributory pension scheme
* Employee discount platform
* Employee assistance program
* Cycle to Work Scheme
* Digital GP
* Income protection programme
* Life assurance scheme
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
PandoLogic. Keywords: Customer Service Representative, Location: Burscough, ENG - L40 7AQ