We are seeking a highly-organised, enthusiastic and dynamic individual to join our team as the Radiology TCPC Coordinator. The post holder will coordinate patient referrals and pathways from The Christie Private Care (TCPC) to the Radiology department, covering CT, MRI, US and Interventional Radiology.
The successful post holder will ensure timely scheduling of appointments, monitoring of patient pathways, communicate with patients about their appointments and act as a liaison between radiology staff and TCPC, in order to meet performance targets and clinical requirements.
The appointed candidate must have a good knowledge and working experience of NHS access processes such as PTLs and pathway validation, as well as the ability to deliver under pressure and meet tight deadlines.
This a new role that has been introduced in the Radiology service, the ideal candidate will be highly-motivated to take on a new challenge and be driven to embed this role into the department. The role will require the post-holder to be proactive and professional, and have confidence in making decisions. The will possess excellent communication skills and be adept at building and maintaining strong relationships with a variety of stakeholders.
The post holder will:
• Support the Radiology service in ensuring that TCPC patients are scheduled in line with clinical and performance criteria
• Act as first point of contact in radiology for TCPC staff for queries and support
• Schedule appointments and procedures appropriately and according to waiting time requirements
• Liaise with TCPC staff to; arrange patient hospital admissions where required, relay essential information and pre-procedure instructions, provide updates on appointment waiting times, answer queries (amongst others)
• Undertake key administrative processes such as prioritisation and allocation of scans for reporting by the radiologists, ensuring relevant documentation is uploaded and stored appropriately, monitoring email inbox queries, providing updates against relevant key performance indicators
• Compile and update a weekly Radiology PTL status database for TCPC patients to aide with monitoring turnaround times from referral to report for appointments and procedures
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
The Radiology directorate provides imaging and interventional treatments in support of the diagnosis, staging, monitoring and treatment of patient cancers, seeing over 50,000 patients each year. The services we provide comprise general radiology, CT scanning, MRI scanning, ultrasound, interventional radiology, and nuclear medicine including PET-CT. The Radiology Team includes radiologists, radiographers, radiographic aides, clerical officers, and other administrative staff who work together and support each other to provide a high-quality service for our patients.
Planning and organisational tasks / duties
• Support the Radiology service in ensuring that TCPC patients are scheduled in line with clinical and performance criteria
• Act as first point of contact in radiology for TCPC staff for queries and support
• Schedule appointments and procedures appropriately and according to waiting time requirements and liaise with the clerical officers regarding booking
• Allocate procedures to lists or consultants using their knowledge of Interventional Radiology (IR) and Ultrasound procedures
• Communicate with a wide range of staff across the hospital and TCPC from the multi-disciplinary team
• Liaise with the TCPC Admission Unit to arrange patient’s hospital admission when required (day case or overnight stay as appropriate)
• Liaise with TCPC inpatient ward regarding patients’ procedures, ensuring the correct paperwork is sent with any pre-procedure instructions
• Prioritise and allocate MR, CT, plain film and PET-CT private scans to radiologists / radiographers for timely reporting
• Ensure patients are scanned and reported on within the required timescales and liaise with clinical leads where cases need to be brought forwards
• Provide accurate data reporting against the relevant key performance indicators
• Play a pivotal role in ensuring that the service meets agreed objectives including patient access targets and quality standards
• Plan and prioritise own workload
• Able to receive and act unsupervised on complex information that has been agreed by the Radiology management team
• Responsible for ordering and checking stock levels for equipment for specific IR procedures
Patient / service user related tasks /duties
• Communicate with patients regarding their appointment
• Act as first point of contact for radiology for private patients, relatives and carers
• Use kind, persuasive language to encourage patients to accept available appointments and to attend at the required time and date
Responsibilities for information resources
• Relay complex clinical information between different departments and clinical professionals in order for patients and workload to be prioritised
• Compile and update a weekly Radiology PTL status database for private patients to aide with monitoring turnaround times from referral to report for appointments and procedures
• To be familiar with and a competent user of CRIS and other Radiology systems
• Ensure all relevant documentation is entered and scanned onto IT system, updating patient’s records when needed
• Provide breakdowns of the service’s performance against set targets and help identify issues where there is instances of under-performance
• Be familiar with and adhere to Standard Operating Procedures (SOP) and departmental protocols.
Responsibilities for human resources
• Provide cross-cover for relevant tasks and responsibilities of the IPU Coordinator and Radiology Coordinator
• Provide relevant training for new and existing staff relating to prioritisation of TCPC patients, booking appointments and all associated tasks
Responsibility for financial resources
• Perform data cleansing on CRIS; ensuring correct code allocations for scans and procedures performed; to ensure radiology and the trust optimise the income for procedures performed and allowing performance and clinical audits to be carried out with accurate information.
Responsibility for education, training, audit, research and development
• Provide guidance to Radiology staff on national guidance and trust processes in relation to diagnostic access and PTL
• Undertake audits and surveys in relation to access to imaging and for PTL processes
• Take responsibility for personal continuing professional development
This advert closes on Thursday 20 Feb 2025
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