Job Description
Join Our Team as a Patient Services Coordinator at ieso!
Are you passionate about making a difference in mental health care? Do you thrive in a dynamic, fast-paced environment where your work directly impacts people's lives? Look no further—ieso is on the hunt for a Patient Services Coordinator to join our growing team!
💡 Why Join Us?
At ieso, we are transforming mental health care through innovation, compassion, and evidence-based practices. As a Patient Services Coordinator, you’ll be the first point of contact for patients and therapists, ensuring a smooth and supportive experience for everyone involved. This entry-level role is packed with opportunities for career development and growth in a company that's reshaping how mental health care is delivered.
📍 Location: Hybrid working
💼 Job Type: Full-time
👩⚕️ Reporting to: Patient Services Team Leader
What You’ll Be Doing:
* Processing referrals from the NHS and patients via our bespoke system.
* Answering calls and handling queries from patients, therapists, and the public with empathy and professionalism.
* Managing patient contracts and escalating issues to the Customer Operations Team.
* Liaising with NHS services and building strong working relationships across teams.
* Producing high-quality documentation for patients and GP surgeries.
* Supporting projects, managing waiting lists, and ensuring service level agreements and KPIs are met.
* Adhering to strict information governance guidelines to maintain confidentiality and trust.
What We’re Looking For:
Essential Skills & Qualifications:
* Minimum of 5 GCSEs (A-C) or equivalent.
* Excellent written and verbal communication skills.
* Strong customer service skills with a confident telephone manner.
* Solid IT skills (Word, Excel, Outlook) and keen attention to detail.
* Ability to stay calm under pressure and juggle multiple priorities.
Desirable Experience:
* Previous customer service or patient-facing roles.
* Familiarity with NHS systems or large databases.
* Training in managing crisis situations.
Personal Attributes:
* A team player who can also work independently.
* Highly organized with strong time management skills.
* A self-starter with a willingness to support wherever needed.
✨ What’s in It for You?
Be part of an innovative, compassionate, and forward-thinking team where your work directly impacts people’s mental health journeys. Whether you're just starting your career or looking for an opportunity to grow, this role opens doors to exciting career paths within ieso.
Ready to make a difference? Apply now!
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