Aquafax is the UK’s leading distributor of marine equipment, specializing in distributing the marine industry's leading brands to our extensive customer base throughout the UK and Ireland. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.
Why work for LKQ
We are a people-first organization – for our colleagues, the customer is at the heart of everything we do, and in turn, we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, and we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best, and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities
1. Greet and serve customers, being polite, patient, and helpful from the moment they enter the branch.
2. Work on the SOP system and handle customer transactions.
3. Deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
4. Collaborate with Sales, Purchasing, Finance, and Technical Teams to maximize customer opportunities and deliver a customer-first culture.
5. Assist in receiving deliveries and stock management procedures.
6. Keep the branch clean, tidy, well-presented, and re-stocked.
7. Assist the Branch Manager with obtaining and maintaining customer relationships.
8. Support where necessary.
Skills and Experience
1. A passion for and experience in delivering fantastic customer service.
2. Previous experience in a sales advisor/Customer Services position.
3. Interest in boating and/or knowledge of the Marine industry.
4. Knowledge of Microsoft Windows and Office Applications.
5. Able to plan, prioritize, and problem-solve.
6. Knowledge of SOP systems.
7. Result-driven and highly motivated by delivering and exceeding targets.
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