Your new company Join a global leader, dedicated to innovation with a large customer service function as they take on a transitionary project. To support the team, we require 2 Customer Service Representatives for a period of 6 months, supporting customer journeys. Your new role Reporting to the Services Manager, you will deliver an effective customer experience by: Answering inbound customer calls. Receiving and processing customer orders. Managing the day-to-day requirements of our customers. Logging and resolving customer queries/complaints etc. via CRM. Liaising with internal and external departments to resolve issues/queries in a prompt and efficient manner. Working closely with other departments to ensure customer orders are shipped to the highest level of service. Keeping and maintaining records of all orders and relevant documentation for easy reference. Processing credits subject to an appropriate level of authorisation. Ensuring all Internal Controls are complied with. Scanning all customer credit records and files on the computer system What you'll need to succeed Excellent spoken and written English Good organisational, problem-solving and administration skills. Able to use own initiative and make decisions within the remit of the role. Use of Microsoft Office, ERP and CRM systems. Enthusiasm and flexibility, a team player. Confident communicator. Strong customer-facing skills, including clear and precise communication. The ability to manage multiple priorities whilst hitting deadlines, targets and KPIs. What you'll get in return Up to £28,000 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk