Job reference: 001587
Salary: £30,525 rising to £31,822 per annum after successful completion of your probation period
Closing date: 01/11/2024
Location: Case House - Surrey
Employment type: Permanent
Hours Per Week: 35
A little bit about what we are looking for...
Join our team as a Building Services Coordinator, where you will play a vital role in ensuring all property-related compliance services are effectively delivered. Your primary focus will be on fire safety, maintenance, and FRA actions, while also covering all statutory compliance areas.
We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However, during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success.
Your responsibilities...
* Project a positive image of PA Housing by delivering exceptional customer service to all residents.
* Ensure PA Housing’s properties meet current Building Regulations, British Standards, ACoPs, and best practice guidelines.
* Utilise the Keystone Service and Inspection module for managing and maintaining all building services.
* Raise work orders for all building services-related tasks.
* Collaborate with relevant teams to develop efficient services.
* Strictly follow no-access procedures for fire equipment testing and other building services and equipment.
* Authorise job variations within your delegated authority.
* Assist the Building Services team with monthly valuations, reconciliations, and payment requests.
* Provide administrative support to the Building Services team as needed.
* Schedule servicing appointments by making calls to residents.
* Assist in meeting or exceeding relevant KPIs and service standards.
* Provide KPI performance reports to relevant committees.
* Attend operational meetings to report on performance issues.
* Work with the Home Ownership team to ensure compliance with Section 20 consultation procedures.
* Collate and retain project documentation for completed servicing and maintenance works.
* Deliver a resident-focused service, achieving resident satisfaction targets.
* Respond to customer inquiries and complaints in line with PA Housing’s customer service standards.
Our ideal candidate...
* CIPD certification
* HNC/HND or equivalent
* Experience with housing management systems
* Strong knowledge of building services and property maintenance
* Understanding of HSE ACoP L8
* Proficiency in IT systems
* Familiarity with Health and Safety requirements
* Experience working in a Registered Social Landlord (RSL) setting
* Proven experience in a customer-focused, performance-driven organisation
* Solid administrative skills
* Experience working within financial parameters and controls
* Experience collaborating with and supporting external suppliers.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk.
Job Types: Full-time, Permanent
Pay: £30,525.00-£31,822.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
Schedule:
* Day shift
* Monday to Friday
Work Location: Hybrid remote in Walton-on-Thames
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