Job Title: Sales Technical Support
Role Overview:
To assist the sales team by carrying out full site surveys of existing equipment(s), recording all operating parameters and key data to allow an accurate proposal to be generated and advising the estimating team and operations on the updates needed to price to give a more robust Modernisation delivery in the future. Support tender review and compliance analysis with solution-based recommendations. The key output will be to evidence tender compliance and to define technical solutions according to specification requirements, define the Scope of Works (SoW).
On a typical day you will:
1. Report into the Lead technical manager and assist with a number of projects.
2. Work with the field teams for technical solutions.
Project Design Facilitation:
1. Facilitate the sales and design team through site visits and product proposals to coordinate requirements for each stage of the process and ensure the proposal complies with both EN & BS standards and to coordinate with the operations team during installation for design related challenges.
Scope and Specification Review:
1. Provide evidence of compliance to the tender documentation and to identify technical solutions according to the Specification, and to define the Scope of Works (SoW) to be carried out by Otis / Subcontractors.
2. Provide input to the project programme and align the pre-bid site/shaft surveys and structural engineering solutions with our tender review assessment.
3. Provide onsite technical support to both project management and installation teams.
4. Support discussions with factories as well as equipment manufacturers/suppliers.
Pre-Factory Ordering:
1. Monitor the technical validation of equipment from Otis factories prior to release to ensure compliance is aligned to technical solutions.
Team:
1. Support the project design team by facilitating knowledge transfer to enhance skills and fulfill knowledge gaps where necessary to complete quality drawings for the effective progress of the project.
Customer Focus:
1. Build and maintain relationships with internal/external customers by understanding customer needs and serving as a key contact to address design challenges for major projects.
Process Compliance:
1. Compliance with organisational processes and procedures to ensure smooth and accurate drawings preparation including control of tender drawings, verifying the output and ensuring effective controls are in place in order to meet customer commitments.
Organisational Complexity:
1. Navigating the internal operational complexities for the design of the projects by analysing data and utilising subject matter experts and networks to resolve challenges arising and make informed business decisions.
What You Will Need to be Successful:
1. Significant technical working knowledge of lifts, preferably NVQ3 / 4 qualified.
2. Working knowledge of AutoCAD is desirable.
3. Experience and knowledge in modernisation products and field processes.
4. Ability to read and understand lift installation layout / wiring drawings.
5. A full driving license and willingness to cover extended areas if required.
6. Working proficiency in MS Office (Word, Excel).
Local Benefits or Selling Statement:
1. You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
2. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
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