Hours: Full Time - 40 hours - Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Planning Administrator
Permanent, Full Time
Hours: 8.30am – 5pm
Location: Denton, M34 2GP (4 days office based, 1 day WFH)
Job Description
We are looking for a Planning Administrator to join our facilities helpdesk in Denton, dedicated to our various nationwide retail contracts.
Responsibilities
1. Manage incoming calls and emails ensuring excellent customer service is provided to our clients.
2. Manage 15-20 engineer diaries including planned maintenance tasks and handling regular day-to-day reactive issues.
3. Log and create new job orders with Maximo (CAFM), assign them to the relevant engineer or contractor, and update bespoke systems and spreadsheets.
The successful candidate will have a confident telephone manner, solid IT skills, and excellent attention to detail developed from previous experience in a facilities helpdesk planning team.
Essential Qualifications/Skills
* Previous planning experience
* Previous experience within a customer service, phone-based environment
* Previously used Maximo or similar CAFM system
* Excellent telephone manner and attention to detail
* Proficient IT Skills including MS Office (Outlook, Excel)
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance, and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles.
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