Job summary An exciting opportunity has arisen to join our small & friendly team at Rotherham NHS Foundation Trust. We are looking for an enthusiastic and motivated individual with excellent interpersonal skills to work as a Clerical Officer/ Receptionist for the Cardiac Physiology Service. The service is based across the Cardiology Suite and the Cardiac Device Suite on A Level at Rotherham NHS Foundation Trust. The department is open 08:00-18:00 hours. The department provides specialist assessment and support for people with heart conditions and implantable cardiac device. You will be an integral member of the Cardiac Physiology team, working within the reception areas and providing admin support to the Cardiac Physiologists. Candidates should have experience working in a clerical role, possess a professional attitude and be able to work flexibly in a busy environment. You ideally will have experience of working in a hospital reception environment and be familiar with administrative processes and practices. You will be required to work as part of a team as well as being able to use your initiative and prioritise your workload to meet deadlines.. We are committed to providing a high quality service and encourage personal professional development and further training. We encourage you to come to the department for an informal visit and discussion. For further information, please contact Melvina Barsby, Non-Invasive Cardiology Lead, melvina.barsbynhs.net, 01709 424575 Main duties of the job Performing general reception and admin duties Close contact and co-operation with colleagues, patients and members of the public. Covering working hours of 08:00-18:00 hours Ensure accurate maintenance of the departmental appointment system Explanation (non-clinical) about procedure types and booking arrangements for procedures undertaken by the Cardiac Physiology teams, to medical staff, nursing staff, clerical staff and patients Dealing with general telephone and face to face enquiries from patients and their relatives, including relaying difficult information relating to waiting times for investigations and clinics Organisation of appointments for patients requiring cardiac investigations, ensuring cancelled appointment are re-appointed and that all available appointments are back-filled Direct urgent referrals or queries to healthcare professionals Locating and collection of patient case notes for patients attending for cardiac investigations and follow-up clinics Provides specialist administrative support to all Cardiac Physiology Services in both the Cardiology Suite and Cardiac Device Suite Pulling and filing Device Records for patients attending Cardiac Device Clinics Sends Identification cards and letters to patients Liaising with Cardiology staff at other hospitals to obtain reports Liaising with Cardiology secretaries to check status of referrals Scanning reports into the electronic Cardiac Device Database About us The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham. As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall. But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making. All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum, pro rata Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number C9165-24-10-017 Job locations The Rotherham Nhs Foundation Trust Moorgate Road Rotherham South Yorkshire S60 2UD Job description Job responsibilities Please see the attached Job Description and Person Specification for full details of the role and responsibilities Job description Job responsibilities Please see the attached Job Description and Person Specification for full details of the role and responsibilities Person Specification Experience Essential Experience of work in an administrative or clerical role Desirable Relevant experience working in a hospital environment Experience in receiving patients, dealing with telephone enquiries, sending out appointments, liaising with health care professionals Qualifications Essential Competence in word processing/ data entry/ general administrative tasks Qualification to GCSE level C knowledge Essential Knowledge of basic office administration, word processing Desirable Knowledge of the organisation and administrative processes within cardiology and the hospital as a whole Familiarity with hospital and departmental computer systems - this knowledge will be supplied by in-post training if not already held Person Specification Experience Essential Experience of work in an administrative or clerical role Desirable Relevant experience working in a hospital environment Experience in receiving patients, dealing with telephone enquiries, sending out appointments, liaising with health care professionals Qualifications Essential Competence in word processing/ data entry/ general administrative tasks Qualification to GCSE level C knowledge Essential Knowledge of basic office administration, word processing Desirable Knowledge of the organisation and administrative processes within cardiology and the hospital as a whole Familiarity with hospital and departmental computer systems - this knowledge will be supplied by in-post training if not already held Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Rotherham NHS Foundation Trust Address The Rotherham Nhs Foundation Trust Moorgate Road Rotherham South Yorkshire S60 2UD Employer's website https://www.therotherhamft.nhs.uk/ (Opens in a new tab)