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Business Manager, John Lewis & Partners, Exeter
Full-time, Permanent
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
About Your Role
You act as the ultimate Charlotte Tilbury ambassador by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. You pride yourself on creating and driving magical customer experiences by building genuine emotional connections.
As a Charlotte Tilbury Business Manager you will:
* Deliver weekly and monthly productivity reporting to the Field Sales Manager.
* Drive sales success through motivation of the team to hit daily and monthly KPI targets.
* Lead a #1 team through daily briefs, performance 121 meetings, and general line management.
* Manage monthly rota scheduling, payroll budgeting, and forecasting.
* Work and liaise with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures.
* Monitor stock levels through managing sales, audits, and counts.
* Plan for ongoing talent management and succession planning of the team.
* Act with integrity when dealing with complex people matters, adhering to People policies and processes.
* Own the end-to-end recruitment process in your store, proactively sourcing exceptional talent.
* Identify the training needs of the team in collaboration with the Field Training Manager.
* Drive and build your business KPI performance to achieve market-leading results.
* Ensure the best customer experience is being delivered.
* Own your counter metrics and manage future risks and opportunities.
* Think limitlessly with your plan for the calendar year.
* Propose plans, events, and other activities to unlock commercial success.
* Adhere to health and safety guidance in the workplace.
* Execute flawless grooming standards, inspiring your team.
* Seek innovative ways to overperform and deliver.
* Focus on the 'why?' and take risks to reach for 'wow' results.
* Build and maintain strong relationships with your team and stakeholders.
Why join us?
* We offer a structured induction programme - Charlotte's Magic Academy.
* Structured career development with support from industry experts.
* Exclusive launches of our incredible products.
* Access to Tilbury Treats - our rewards platform.
* Other fabulous benefits such as life assurance and team sales incentives.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
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