Switchboard Service Operator
Job Responsibilities
1. Provide a professional operator service, acting as the common interface for internal and external callers within the Trust environment.
2. Answer all calls in a professional, courteous, and efficient manner, ensuring that all calls are connected to the desired destination.
3. Adopt a flexible approach to customer and management requests as required.
4. Work on a 5-week set rota, covering days, nights, and weekends between the hours of 8am - 8am, averaging 37.5 hours per week.
5. Saturdays are paid at time and a half, Sundays at double time. Covering night shifts is required.
6. Training will take place for 2 weeks on a Monday - Friday 9am - 5pm basis before entering the 5-week shift pattern, with continued training for a further 3 months.
Skills we'd like:
1. Previous experience in a hospital environment is desirable but not essential.
2. Basic knowledge of IT / PC software packages.
3. Experience within a customer service position or telephony role is desirable.
Duties
1. Perform emergency procedures in the event of any alarm, e.g., Clinical Emergency Calls, Fire and Security.
2. Monitor alarms for Blood Fridges, Medical Gases, Fire, Security, and Estates.
3. Record amendments to Trust and duty rotas as required.
4. Record daily log events and daily testing.
5. Programme Internal pagers for Doctors.
6. Contact Trust staff via appropriate systems of national pager, internal pager, mobile phone.
7. Day-to-day supervision is provided by the Switchboard Services Manager or a nominated team member.
8. As the Switchboard is a 24hr managed service, operators on duty must not leave the switchboard area unattended for any reason.
Getting to know Mitel
Mitel is a global market leader in business communications, providing solutions that enable people and organisations to excel at what they do.
How to apply
If you are confident this sounds like you, please click below to complete our online application form and attach your CV in either Word or PDF format.
Job Info
Job Title: Switchboard Service Operator
Company: Manpower
Location:
Posted:
Closes: Jan 13th 2025
Sector: Customer Services
Contract: Temporary
Hours: Full Time
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