Title: Housing Assistant - East London
Contract Type: Fixed Term Contract - until August 2025
Working Location: East London
Reporting Office: West Ham Lane, Stratford, E15 4PH
Persona: Agile with 1-2 days office attendance required, 3-4 days working from home.
Salary: £27,582
Closing date for completed applications: 3rd March 2025 - 23:00
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Previous applicants need not apply!
Interviews to be held in-person at our West Ham Lane office, on a date to be confirmed.
Would you like to join our revamped Housing Management Team as a Housing Assistant and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.
Why choose L&Q?
We offer a competitive annual salary and staff benefits package:
* Strong family-friendly policies
* Committed Learning & Development
* Annual leave starting from 28 days rising to 31 PLUS bank holidays
* Excellent Pension Scheme – double contribution up to 6%
* Generous non-contributory life assurance
* An Employee Assistance Programme
* Employee discount/benefits portal
* Westfield Health Cash Plan
* Great places to work certified 2024-2025
* Best Workplaces for Women
As a Housing Assistant, you will be responsible for:
* Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.
* Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.
* Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues.
* Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.
To be successful in this role, you should be:
* Good at building relationships with people and be able to communicate well with colleagues and residents.
* Able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
* Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
* Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
* Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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