Job Description Your responsibilities: Respond to all calls, emails and requests for technical 1st level support. Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers. Follow defined working instructions and escalation processes for all possible types of incidents. Track all incidents in our internal incident management system. Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes. Input for FAQ and knowledge database. Providing professional accomplished communication to a wide range of customers.