We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across the UK. Experience with thermal and inkjet printers is beneficial but not essential, as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills, along with an eagerness to learn.
Role and Responsibilities:
* Providing maintenance and installation services
* Troubleshooting and repair of hardware
* Updating assigned jobs via smartphone
* Adherence to service level agreements to all customers across the region
* Management of supplied tools and parts to a high accuracy
Essential Skills:
* Ability to communicate well with all levels of staff at client sites
* Excellent customer service skills
* Quickly build rapport and gain client confidence
* Work individually and as part of a team
* Be able to follow company procedures and methods
* Be able to utilize all tools available to resolve 95% of issues at the first time of asking
* Ability to quickly learn new products
* Self-motivated individual who can operate on their own initiative
* Flexible approach to work, including occasional weekends and out of hours
Education and Experience:
* Certification relating to Mechanical, Electrical/Electronics, Networking, or software capabilities
* Good standard of secondary level education
* Good level of Microsoft Word and Excel
* Expert knowledge of technical products, ideally within continuous inkjet technology
* Full Driving Licence
#J-18808-Ljbffr