Business Development Partner page is loaded
Business Development Partner
Apply locations Milton Keynes time type Full time posted on Posted 2 Days Ago job requisition id JR0016922
Great that you're thinking about a career with BSI!
Role: Business Development Partner
Location: Hybrid working with 1-2 days in Milton Keynes
Reporting to: Business Development Partner Team Lead
Overview / Purpose of the position
* Reporting to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams.
* To provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service.
Responsibilities & Accountabilities
* Receive, prioritise and process sales briefings received from the business development team.
* Prepare client correspondence including quotation and associated contract documents.
* Receive, prioritise, verify and process client applications.
* Work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients.
* Process fully approved client applications (sales packs) to operations team for delivery.
* Receive and handle incoming phone calls, emails and manage departmental inboxes.
* Work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators.
* Adopt a collaborative team approach to working within own group and other teams/functions within the department and other areas of the business.
* Provide general administration support to the business development department as requested by the management team.
* Provide support and training to the global sales support administration team as required.
* Undertake specific project work as required.
* Any other duties which can reasonably be expected within the scope of this role.
Key Success / Performance Indicators:
* Ensuring the accuracy of processed data and documents within agreed deadlines.
* Ownership and resolution of problems to satisfaction of external and internal customers.
* Quality of service provided to internal and external customers (as per KPI measures).
* Efficient management of sales briefings from business development team and associated commercial requests from clients.
* Quantity and accuracy of quotations and orders processed within agreed SLA’s.
* Accuracy of data entry.
* Accuracy and response time for information provided to enquirers.
* Collaborative interface with Commercial and Delivery Teams.
Key criteria:
* To be successful in this role you should have 3+ years in a commercial / sales / customer services environment.
* You should have experience working in the Life Sciences sector.
* Salesforce experience would be a bonus.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
About Us
BSI is a business improvement and standards company, and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
#J-18808-Ljbffr