What you'll be doing: Demonstrating a strong level of knowledge of products and operational platform and understanding clients’ strategy and service requirements Developing a clear understanding of the function of all business areas within the firm, building and maintaining an effective network of strong working relationships with those areas Owning and coordinating the successful resolution of day-to-day client queries in line with client deadlines and SLAs, utilizing expertise from around the business where necessary and escalating issues to management as needed Collaborating with the Client Relationship teams to ensure together we deliver a positive client experience Rigorously applying and, where applicable, streamlining business processes and procedures to support a risk-controlled and compliant environment within an effective governance framework. This includes updating and maintaining all relevant records, logs, databases, and procedures Acting as an inward and outward facing Client Service professional Acting as project lead/representative on client service projects and steering groups, working closely with Client Teams and other key stakeholders as required Continually seeking to identify opportunities for further process efficiency and improvement, evolving the team control environment, service delivery capability, and consequently the client’s service experience. Experience required: Good negotiation and interpersonal skills Excellent written communication skills Good knowledge of current investment market and economic issues Institutional investment product knowledge, LDI, Cashflow matching, Credit, Real Assets and Index funds knowledge (desirable) Report writing experience and project management skills (desirable) Experience within the investment management industry including providing an exceptional level of client service and sales support Demonstrable track record of dealing with external clients and building significant relationships with external contacts Good workflow management experience