Job Description
About the role
We have an exciting opportunity for a Complex Repairs Manager to join our team in London on a full-time, permanent basis.
Reporting into the Regional Head of Service, you will provide a wide range of technical building and construction expertise to regional Guinness Property teams and subcontractors. You will act as a subject matter expert enabling effective resolution of major repairs, damp & mould issues, NHBC claims, and regulatory and legal issues.
You will also carry out surveys, HHSRS monitoring, and assessments to identify defects and provide effective solutions.
What we’re looking for:
We’re a customer-focused organisation, so we know that how we do things is just as important as what we do. You’ll ideally be an experienced Manager within a repairs environment with great customer service skills. In-depth knowledge and understanding of social housing is highly desirable.
You will also be able to demonstrate the below essential experience:
* Excellent technical knowledge of building construction, repair techniques, related legislation, building regulations, and best practice.
* Ability to produce detailed surveys, specifications, and cost estimates for large and complex works.
* Excellent planning and organisational skills with a successful track record of delivering complex services in similar circumstances.
* Have acted as an expert witness at enquiries, tribunals, hearings, and/or similar proceedings.
* Demonstrates a personal commitment to continuous professional development and service improvement.
* Proven experience of providing excellent customer service.
* Proven ability to provide accurate and clear communications in writing, face-to-face, or by telephone, and reports for distribution at a senior level.
* Good IT skills and knowledge of Microsoft Office, housing and property management systems, and an understanding of new and emerging technologies related to housing.
* Extensive experience of service delivery, financial monitoring, and control.
Essential Qualifications:
* HNC in Surveying or Construction & Built Environment or equivalent) or higher.
* Full UK Driving Licence.
Desirable:
* NEBOSH Certification in Construction.
* Certified Surveyor of Timber & Dampness in Buildings (CSTDB).
* Certified Surveyor of Dampness in Buildings (CSDB).
* Level 4 Certificate in Housing.
* RICS Expert Witness Certificate.
To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.
Please apply with a CV and a covering letter detailing how you meet the essential criteria.
This position will require a basic DBS check, which will be paid for by The Guinness Partnership.
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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