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Job Details
Job Title: Outbound Manager
Department: Warehouse
Hours/Shifts: 40hrs per week 1500-2400 Monday to Friday
Salary: £40,000 to £45,000 (salary dependent on experience)
Job Purpose:
Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines.
Key Accountabilities
* Ensure that labour cost of Outbound activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms.
* Ensure specific warehouse overheads are contained within the monthly budgetary limits.
* Ensure compliance to contractual requirements through the achievement of specific KPIs.
* Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.
* Align and maintain the outbound delivery schedule with the transportation schedule.
* Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded.
* Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce Outbound costs and maximise productivity; monitors performance against agreed targets and re-adjusts plans for continuous improvement.
* Manage Data Management clerk to maximise warehouse footprint and stock quantity at pick face with optimum product location.
* Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence.
* Investigate customer services issues, provides prompt feedback and implement remedial actions to prevent similar issues.
* Manage the Automat Engineer to maximise automation efficiency.
* Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.
* Ensure the department meets all Health & Safety requirements and Direct Reports are aware of their responsibilities.
* Ensure compliance to standard operating procedures.
* Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
* Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership.
* Provide coaching and guidance to colleagues in areas of responsibility.
* Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement.
Knowledge, Skills and Experience Required:
* Experience of managing managers as direct reports.
Key Dimensions:
* Direct Reports
* Departmental costs
Key Working Relationships:
* Service Centre management and colleagues
* Regional personnel
* External customers
Level of Decision Making:
* Make recommendations for the improvement of processes and procedures.
* Implementation of corporate processes and procedures in a consistent manner in line with company requirements.
* Make recommendations for improvements in area of responsibility.
* Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager.
Additional Information:
* All management roles within the Service Centre will need to be “on call” for emergency orders.
* All management roles within the Service Centre will need to participate in a weekend working rota.
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