City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
CHoICE Facilities Services are seeking a passionate, hardworking and reliable individual to join our portering help desk team.
In this role you will be working in a very busy portering department within Sunderland Royal Hospital.
The post holder after training, would be the point of contact for wards and departments to request portering tasks. You will receive calls from the wards and departments, create a task on the portering software system and allocate in priority, to the portering teams via their hand held radios.
You may face challenges from people and therefore must be able to demonstrate a polite, calm, courteous and helpful manner. A positive attitude and willingness to help is essential. You must be able to organise and prioritise workloads within a busy department and also have experience of working on software systems. Knowledge of portering service is also a key requirement.
You will be reporting to and supporting the portering and security supervisors and managers, in the daily coordination of service demand.
Main duties of the job
A typical day may involve:
* Offering advice and assistance to customers where appropriate.
* Receiving portering requests and inputting data onto the computer system.
* Dealing initially with complaints or concerns from customers and referring these to supervisors or Department Managers as appropriate.
* Dealing with queries and challenges from the portering team.
The successful applicant will be able to work on their own and within a team. You should be self-motivated, flexible and helpful and have experience of dealing with people face to face and on the telephone.
Shifts Pattern:
The successful candidate will be fully flexible to work shifts covering 08:00 hours to 20:00 hours 7 days per week.
Portering Services are in operation across multiple NHS sites. The primary base of work would be Sunderland Royal Hospital and the successful candidate may on occasion be asked to cover other sites if the service requires.
About us
City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.
Commitment, Care and Compassion - our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Job responsibilities
The post holder will work as a member of the portering team, within operational support, working predominantly on the portering helpdesk, but could on occasions require to carry out portering duties. The post holder will be:
* A point of contact for wards/departments responding to internal and external calls for portering helpdesk.
* Prioritise tasks and allocate to porters within service level agreement targets.
* Demonstrate a polite, courteous and helpful manner.
* To contribute to the ongoing development and delivery of the portering services.
* Assisting in the provision of efficient and effective Portering services to staff, patients and visitors.
* Reporting to and supporting the portering and security supervisors in the daily coordination of service demand.
* There will be a requirement for keyboard skills.
* To undertake a rotary shift pattern covering 08:00 hours to 20:00 hours 7 days per week.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE
Person Specification
Physical skills
* Ability to work within a busy and demanding, fast-paced environment.
* Ability to work independently but seek advice when necessary.
* Able to undertake varied manual tasks.
Experience
* Experience with working with the general public.
* Experience of operating IT software systems.
* Experience of working in a busy environment.
* Experience in customer relations type environments.
* Experience of working in a hospital environment.
Qualifications
* Basic Numeracy and Literacy education.
* Literacy Level 2 (equivalent to GCSE Grade C).
* Numeracy Level 2 (equivalent to GCSE Grade C).
* Class C driving licence.
Skills and Knowledge
* Knowledge of helpdesk software systems.
* Knowledge of portering services.
* Ability to communicate effectively with patients, staff and visitors.
* Basic IT Skills.
* Flexible approach to tasks and hours of work, including weekends, shift patterns and public holidays.
Employer name
City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
£25,194 a year pro rata for part time - 20 hours per week.
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