Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Employee Contract type: Permanent Regular
Job Description:
Pluxee is looking for an Account Executive to support a team of account managers with managing the daily, weekly, and monthly tasks in managing their employee benefit and reward clients. Time management and organisational skills are key.
Main missions:
* Understand your client’s business objectives and develop good client relations.
* Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/Commercial Account Manager.
* Support the account team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives.
* Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required.
* Analyse and review your reporting and highlight any patterns or concerns to the Account Manager.
* Ensure that detailed work instructions are produced and updated, complying with relevant operating standards.
* Liaise with internal departments and external suppliers to achieve the best possible solutions.
* Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained.
* Ensure client invoices are raised promptly, accurately, and consistent with client requirements and as agreed within the invoicing schedule.
* Update website content using content management software.
* Copywriting and proof reading.
* Assist with reconciliation and debt control.
* Attend client meetings and produce contact reports as required.
* Troubleshoot and resolve client issues.
* Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required.
* Perform all other duties as reasonably required that are consistent with both training and experience.
You’re a match:
* Good working knowledge of Microsoft Office.
* Experience using a CRM system desirable, such as Salesforce.
* Analytical with excellent problem-solving skills.
* Confident to highlight issues and suggest ways of improvement.
* Great attention to detail, particularly with finances, grammar, spelling, and tone of voice.
* Good understanding of IT, Creative and Finance.
* Ability to work independently and under pressure.
* Team player with a positive attitude.
* Ability to communicate well at all levels.
* Keen to learn.
* Experience of working in a busy administrative client support type role preferential.
Competencies:
* Customer focus - Building strong customer relationships and delivering customer-centric solutions.
* Manages ambiguity - Operates effectively, even when things are not certain, or the way forward is not clear.
* Collaborative - Building partnerships and working collaboratively with others to meet shared objectives.
* Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
Your team: Head of Client Operations - Samantha McLean
Your location: Hybrid (Milton Keynes office)
Happy at work:
1. A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives.
2. A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast-paced and innovative environment.
3. An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents.
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