Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Your next challenge
Main missions
* Supporting a team of account managers with managing the daily, weekly and monthly tasks in managing their employee benefit and reward clients. Time management and organisational skills are key.
* Account Executive's need to understand their client business and work closely with the Account Manager to increase client retention and engagement
* Ensure all account management processes are efficient, streamlined and regularly updated
What you'll be doing:
· Understand your client's business objectives and develop good client relations
· Identify new opportunities for existing clients and make recommendations to your Account Manager/Account Director/ Commercial Account Manager
· Support the account team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives
· Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required
· Analyse and review your reporting and highlight any patterns or concerns to the Account Manager
· Ensure that detailed work instructions are produced and updated, complying with relevant operating standards
· Liaise with internal departments and external suppliers to achieve the best possible solutions
· To have a clear understanding of the current status of every project that you are responsible for
· Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained
· Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule
· Update website content using content management software
· Copywriting and proof reading
· Assist with reconciliation and debt control
· Attend client meetings and produce contact reports as required
· Trouble shooting and resolving client issues
· Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required
· Perform all other duties as reasonably required that are consistent with both training and experience
You're a match
* Good working knowledge of Microsoft Office
* Experience using a CRM system desirable, such as Salesforce
* Analytical with excellent problem-solving skills
* Confident to highlight issues and suggest ways of improvement
* Great attention to detail, particularly with finances, grammar, spelling, and tone of voice
* Good understanding of IT, Creative and Finance
* Ability to work independently and under pressure
* Team player with a positive attitude
* Ability to communicate well at all levels
* Keen to learn
* Experience of working in a busy administrative client support type role preferential
Competencies:
* Customer focus - Building strong customer relationships and delivering customer-centric solutions
* Manages ambiguity - Operates effectively, even when things are not certain, or the way forward is not clear
* - Building partnerships and working collaboratively with others to meet shared objectives
* Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
* Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
Your team
Head of Client Operations - Samantha McLean
Your location
Hybrid (Milton Keynes office)
☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.