Summary
Are you excited by a fast-paced and varied role within a growing team. Would you like to be part of our incredible lifesaving charity serving the counties of Dorset and Somerset? If the answer is yes, then we want to hear from you.
Wage
£20,000 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 8:30am-4:30pm 30 minute unpaid lunch break
37 hours 30 minutes a week
Possible start date
Thursday 27 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are seeking a highly motivated and organised Donations and Supporter Services Officer to join our charity team. Based at our Head Office in Wellington, the role is pivotal in managing donations, providing exceptional supporter care, and ensuring that our donors feel valued. You will be responsible for the day-to-day administration of our supporter database, processing donations, and delivering an excellent service to our community of supporters as you want with this.
Daily Duties:
* Donation Processing: Accurately process all donations (online, postal, cash and in-person) in a timely manner, ensuring compliance with data protection and gift aid regulations.
* Supporter Care: Act as the first point of contact for donors and supporters, answering queries via phone, email, post or in person. Provide excellent service to maintain and build strong relationships with our supporters.
* Database support: Accurately maintain and update our CRM database with supporter information, donation records, and interactions.
* Fundraising Support: Assist where necessary with fundraising campaigns, donor events, and appeals, working closely with the wider team to maximise engagement and income.
* Acknowledgement & Stewardship: Ensure timely and personalised acknowledgment of donations, cultivating ongoing relationships with key supporters and recognising their contributions.
Where you’ll work
CASTLE ROAD
CHELSTON BUSINESS PARK
WELLINGTON
TA21 9JQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* You will be pursuing a Level 3 Apprenticeship Standard in Business Administration.
* As part of this Apprenticeship Programme you will attend Weston College, one day a week. You will also have an assessor who will conduct on-site and college observations to evaluate your progress.
* At the conclusion of your program, your qualification will be assessed through an End Point Assessment.
More training information
A Mentor will be available and train you as the apprentice, while on-site with the Dorset and Somerset Air Ambulance.
Requirements
Essential qualifications
GCSE in:
* English (grade 5+)
* Maths (grade 5+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Team working
* Initiative
* Positive Attitude
Other requirements
To be considered for this role, you must hold a driving licence and access to a vehicle, they are based in Wellington and this is a fully office based role. You must have a positive attitude and willingness to learn, as well as a good telephone manner. Please note this vacancy may close early if sufficient applications are received.