Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Howden Life & Health are an award-winning* specialist life and health broker.
As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know you exactly what you want from your insurance cover. As we continue to grow, our training team are instrumental in the inducting of new staff. We have a fantastic opportunity for a motivated and enthusiastic HR or L&D graduate (or equivalent) to apply what they have learned in their studies into the live environment. You will run regular inductions for new Howden Life & Health employees focusing on role specific knowledge, skills and processes whilst engendering a culture of high performance and continual improvement. You will also be required to support change initiatives with insight on current products, systems and processes and delivering training and/or coaching interventions ensuring successful change initiatives. You will be continually supported to ensure you make that leap from what you learned into your own career development with a minimum 12 week personal induction plan, monthly reviews and training observations to give you the confidence to make this your career.
Requirements
* Persuasive and enthusiastic communicator
* HR or L&D degree or equivalent
* Ability to challenge processes and provide insight into how changes impact people and performance
* Confident presenting to individuals and groups
* Ability to interpret the most suitable training or coaching initiative even when working with incomplete data, knowing that changes or updates may need to be implemented
* Flexibility, adaptability and the ability to work well under pressure
* Excellent organisation and prioritisation skills and the ability to manage own workload
* Attention to detail and ability to work on own initiative
Responsibilities
* To be an expert on Howden Life & Health products, systems and processes
* To deliver first class new recruits back to their teams ensuring they add value from their first client interaction through demonstration of their product, system and process knowledge and ability
* To support management when knowledge, systems or sales underperformance has been identified through coaching to improve performance
* Act as a reference point for change initiatives on how changes will impact people and processes and support the implementation of changes through the appropriate training or coaching initiative
* Design, create and keep training material, including e-learning modules up to date
* Collate and report on training
* Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
* Comply with Howden Life & Health data protection policy and in particular the obligation to keep all data safe, asking for clarification on any point that is not understood
* Any other reasonable tasks and functions that the business deem necessary
This is a Hybrid based role which will require flexibility to be in the office for training / induction requirements.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other in the small everyday moments and the bigger challenges
* We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
* Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
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