Job title: Administrator
Location: Abingdon
Job type: Contract- 12 months
Pay rate: £25,600
Working mode: Onsite
Section 1: Purpose of the JobAs a Product Complaint and Servicing Coordinator, you will be responsible for coordinating product complaint investigations and arranging servicing of drug and alcohol testing devices, with a view to cross-training in other areas (e.g. Technical Services) as required. Based in the Abingdon office, you will work in a team of Technical Services Specialists and report into the Technical Services Supervisor.
Responsibilities:
* Arranging servicing of products supplied by client to its customers, including collection and return of items to customers
* Providing customer support for the SCRAM CAM device, issuing weekly summary reports and tamper-alert reports for the customer
* Additional duties include: assisting customers with queries associated with our laboratory testing services, answering general incoming calls and assisting with Front of House (reception) cover during periods of absence
Basic Qualifications | Education:
1. Educated to National standards
2. Background / experience in scientific environment desirable
3. Excellent written and oral communication skills
4. Strong problem solving skills...