Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry John Bray Cornish Holidays, part of Sykes Holiday Cottages, have the exciting opportunity for a Local Supplier Lead to join our bustling Wadebridge team In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits Paying a salary of £23,308 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week) Plus access to our annual STIP scheme up to 10% of your salary 33 days annual leave including bank holidays Plus an additional day off for your Birthday Plus an additional two volunteering days per year Enhanced maternity and paternity policy Inclusive and supportive work environment Employee discounts and benefits with your wellbeing at the centre Opportunities for career progression, personal development and opportunities to be recognised Comprehensive training and development programs to set you up for success Study support for additional qualifications, courses and accreditations Numerous dedicated wellbeing initiatives and access to 24/7 mental health support Joining us as a key player you will be responsible for creating a robust supplier list to call upon for daily and out of hours, as and when required locally. Working closely with our Housekeepers, cleaners and all aspects of property maintenance you will ensure we support our Owners and properties. You will be key to building and maintaining commercially viable relationships with our third-party supplier base whilst continual sourcing new housekeepers, local cleaners, cleaning companies and maintenance contractors to support our growing portfolio of properties. This position will work collaboratively with our Property Services HUB at our Chester head offices to ensure all work orders raised by the Property Services Team in Chester have been picked up and carried out locally, negotiating the best rates and ensuring all suppliers are correctly onboarded to our system. Working closely with the Business Development Team you will also help evolve and grow our Property Services offering and increase market share. Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers A typical day will see you: Build and maintain commercially viable relationships with our third-party supplier base. Continual sourcing of new housekeepers, local cleaners, cleaning companies and maintenance contractors Building strong relationships with our local housekeeping and maintenance contractors, so that we can easily call upon them when needed. Liaising with cleaners to ensure that all property cleans are covered Relationship Management of any self-employed housekeepers and maintenance contractors, including recruitment and ensuring work completed is correct and accurate Ensuring housekeeping, maintenance and quality issues are responded to and successfully resolved within agreed service levels Loading new suppliers onto the system and ensuring the PS Hub in Chester are updated of any newly on-boarded suppliers Ensuing all suppliers are correctly on-boarded on our system and trained on how to use our KEA system To cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand Supporting the Property Services HUB Team in Chester as required. Ensuring any supplier lists provided to the Property Services HUB Team in Chester are continually kept up to date. Monitoring and maintaining the service standards of our preferred supplier network Complete property visits to ensure quality standards are met To manage and react to NPS results to ensure our properties are continually maintained to the required standard Trouble shoot and find solutions where issues arise relating to a supplier Work closely with property owners to resolve queries with their properties Provide help, support and guidance to newly established suppliers May be required to assist with cleaning or maintenance repairs on a property from time to time, in line with business requirements A full, clean driving licence is essential as part of this role, as well passionate problem solvers, team players and enthusiastic individuals with excellent communication skills. Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way All we ask if you have the following: Proven customer service experience Proven negotiation skills and ability to influence Outstanding verbal communication skills IT literate – MS office and databases Good problem-solving skills Ability to work well under pressure Ability to work collaboratively at all levels Excellent commercial awareness Full clean driving licence and access to own vehicle Although standouts will also have: Knowledge of Property Maintenance & Compliance Holiday let/Hospitality Industry Experience Good knowledge of the local area Business to Business sales experience Who We Are Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand. Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy. Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development