Job summary Do you have excellent listening skills, enjoy solving problems and genuinely want to make a difference in the lives of others supporting people in mental health crisis? If so, come and join our Mental Health advisor team We are launching the national 111, option 2 for mental health and the role of Mental Health Advisor may be the perfect fit for you Our new 111 press 2 for Mental Health service will support patients in crisis across the Durham Tees Valley area to be able to access mental health care by calling the NHS 111 number then pressing option two. Patients will then be able to talk to a mental health advisor and if needed with the Mental Health Crisis Line, Community mental health teams or mental health hubs throughout the area. As an NHS 111 press 2, Senior Mental Health Advisor, you will be the first point of contact for people who are struggling with their mental health. You will provide reassurance and comfort. You will provide advice and health information to patients calling 111, supporting callers to access the appropriate level of care. Your role will be to support the Mental health advisors within the team with complex calls and challenging, rapidly changing situations. Main duties of the job You will work collaboratively with partner agencies to support patients who need onward support and will be able to refer directly into secondary care services such as the local Crisis and Intensive home treatment teams for those who need an urgent assessment. This will ensure there is an easier and smoother way for patients to get support for their mental health. You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health or social care is essential and experience within an urgent mental health care setting is desirable. Full training in managing calls, supporting patients during a crisis and the use of our systems will be provided. About us We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention, to crisis and specialist care our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won't rest until everyone in our region has the mental health care they need, to lead their best possible life. Date posted 28 February 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time Reference number 346-DDA-026-25 Job locations West Park Hospital Darlington DL2 2TS Job description Job responsibilities This is a job where you can truly make a positive impact. It will challenge you and help you grow as a person. You will need to be resilient, to think on your feet and be quick to adapt to changing situations. You will need to be empathetic and patient, able to understand and connect with people who are going through some of the most difficult moments of their lives. You will be part of a supportive and encouraging team that is constantly learning and growing, and you will be given opportunities to develop new skills and take on new challenges. As a Senior Mental Health Advisor for Tees Esk & Wear Valleys NHS Foundation Trust you will work to improve the lives of people with mental ill health by minimising the impact of their condition through effective clinical leadership and management of the development and delivery of excellent services to promote recovery and wellbeing for all service users. You will be responsible for the provision of excellence in clinical care, providing clinical leadership to the team and promoting a culture of evidence-based practice whilst acting as shift co-ordinator on a rota basis, ensuring the efficient and effective running of the team. You will facilitate others in the team to develop competence by providing leadership, day to day supervision, clinical advice and clinical supervision to registered healthcare professionals as appropriate, community support workers / support, time and recovery workers and students. You will be compassionate in meeting the needs of patients and their carers and will, at all times, promote a positive image of people with mental health conditions and learning disabilities. You will be responsible for ensuring that MH Advisors recognise the potential for or signs of client harm, abuse and neglect, including poor clinical practice, report all such occurrences and take all reasonable steps to protect the client. You will also be responsible for ensuring that all staff identify, and report concerns regarding the safeguarding of children who may be at risk. You will also support Mental health advisors to use advanced communication, negotiation and probing skills across a wide range of calls including emotive circumstances or caller aggression. 18 months post qualifying experience including sign off of appropriate preceptorship or competency framework is essential. For full role responsibilities, please see attached job description. Additional contact details:Andrea Card, Service Manager andrea.cardnhs.net - 01325 552076 Job description Job responsibilities This is a job where you can truly make a positive impact. It will challenge you and help you grow as a person. You will need to be resilient, to think on your feet and be quick to adapt to changing situations. You will need to be empathetic and patient, able to understand and connect with people who are going through some of the most difficult moments of their lives. You will be part of a supportive and encouraging team that is constantly learning and growing, and you will be given opportunities to develop new skills and take on new challenges. As a Senior Mental Health Advisor for Tees Esk & Wear Valleys NHS Foundation Trust you will work to improve the lives of people with mental ill health by minimising the impact of their condition through effective clinical leadership and management of the development and delivery of excellent services to promote recovery and wellbeing for all service users. You will be responsible for the provision of excellence in clinical care, providing clinical leadership to the team and promoting a culture of evidence-based practice whilst acting as shift co-ordinator on a rota basis, ensuring the efficient and effective running of the team. You will facilitate others in the team to develop competence by providing leadership, day to day supervision, clinical advice and clinical supervision to registered healthcare professionals as appropriate, community support workers / support, time and recovery workers and students. You will be compassionate in meeting the needs of patients and their carers and will, at all times, promote a positive image of people with mental health conditions and learning disabilities. You will be responsible for ensuring that MH Advisors recognise the potential for or signs of client harm, abuse and neglect, including poor clinical practice, report all such occurrences and take all reasonable steps to protect the client. You will also be responsible for ensuring that all staff identify, and report concerns regarding the safeguarding of children who may be at risk. You will also support Mental health advisors to use advanced communication, negotiation and probing skills across a wide range of calls including emotive circumstances or caller aggression. 18 months post qualifying experience including sign off of appropriate preceptorship or competency framework is essential. For full role responsibilities, please see attached job description. Additional contact details:Andrea Card, Service Manager andrea.cardnhs.net - 01325 552076 Person Specification Qualifications Essential Current professional registration with an approved professional body. Evidence of Continuing Professional Development For registered nurses: MIP, FLIP, ENB 998 Teaching & Assessing in Clinical Practice or City & Guilds 730 Teaching in Adult Education. Must be achieved within agreed timescale. Clinical Supervisor Recognised sign-off mentor, clinical educator or equivalent. Must be achieved within agreed timescale. Key skills in literacy, numeracy and ITQ level 2 (or equivalent) Desirable Experience of completing triage or assessment of people experiencing mental health crisis Experience Essential Experience within the urgent care or community mental health setting Experience of clinical risk management and safety planning Experience of triage and/or assessment of patients experiencing mental health crisis 18 months post qualifying experience including sign off of appropriate preceptorship or competency framework is essential. Desirable Experience of triage and/or assessment of patients experiencing mental health crisis Knowledge Essential Understanding of NHS select option 2 for mental health Person Specification Qualifications Essential Current professional registration with an approved professional body. Evidence of Continuing Professional Development For registered nurses: MIP, FLIP, ENB 998 Teaching & Assessing in Clinical Practice or City & Guilds 730 Teaching in Adult Education. Must be achieved within agreed timescale. Clinical Supervisor Recognised sign-off mentor, clinical educator or equivalent. Must be achieved within agreed timescale. Key skills in literacy, numeracy and ITQ level 2 (or equivalent) Desirable Experience of completing triage or assessment of people experiencing mental health crisis Experience Essential Experience within the urgent care or community mental health setting Experience of clinical risk management and safety planning Experience of triage and/or assessment of patients experiencing mental health crisis 18 months post qualifying experience including sign off of appropriate preceptorship or competency framework is essential. Desirable Experience of triage and/or assessment of patients experiencing mental health crisis Knowledge Essential Understanding of NHS select option 2 for mental health Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust Address West Park Hospital Darlington DL2 2TS Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)