An established logistics company are seeking a proactive and customer-focused Operations Team Member to oversee day-to-day operational functions, customer service, and overall business efficiency. As a Operations Controller you will be hands-on, relationship-driven individual who thrives in a fast-paced environment and is eager to contribute to both operational success and client engagement. Operations Controller responsibilities: Support the operations team in fulfilling customer requirements. Plan and organise your workload, working both independently and as part of a team. Engage with existing clients via phone, video calls, and in-person meetings. Coordinate air, road, and sea shipments within the UK and for cross-trade movements. Ensure billing accuracy and apply sound commercial judgment on customer margins. Prepare and present quotations for project-based, ad-hoc, and regular shipments. Complete job files accurately and enter bookings into the internal management system. Track and trace customer shipments, updating portals and sending milestone reports. Ensure compliance with both internal policies and external regulatory requirements. Assist in pick/pack/distribution activities as needed (manual tasks involved). Build strong internal relationships across operations, finance, transport, and management. Participate in the on-call rota, shared equally among the team. Prepare monthly client reports and communicate key insights. Skills & experience required: 2 years experience in Freight Air, Sea, road Dealing with Airline or shipment company directly Ability to create and articulate reports and customer proposals effectively. Time management skills with the ability to prioritise tasks. Management and leadership skills with a proactive mindset. A 'go the extra mile’ mentality to ensure operational excellence. Proficiency in Microsoft Office (Excel, Word, etc.). Strong customer service skills with proven interpersonal abilities. Ability to work autonomously, using initiative to solve problems Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.