Contract Performance Officer We are currently recruiting two Contract performance Officers to support the effective management of the Highway Service, including the development, implementation and performance management of the £35m per annum Highway Service Contract. Implement and develop the assurance process for validating contract performance and undertake a full range of assurance checks. Ensure that the council obtains value for money from the services provided through the contract. Promote a customer-focused culture, auditing customer interactions and reviewing processes and systems and engaging with stakeholders. Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together. Brighter Future www.cheshireeast.gov.uk/jobs-and-careers/employee-benefits.aspx This is an excellent opportunity to join Cheshire East Council’s Highways team. It’s an exciting time for our Highways service. We’re undergoing a big change, expanding our team with new roles so that we can continue to work effectively on developing our services. You’ll be joining an energetic and committed team with a great sense of purpose. We manage the council’s Highway Service Contract, working collaboratively with our service provider to improve highway services in the borough. We’re looking for experienced highways professionals who can deliver under pressure. You’ll also have excellent communication skills, being able to explain complex information concisely to a wide range of people. Most of all, you’ll thrive on getting the job done as part of a team. Reviewing and analysing performance with our service provider, you’ll support the management of performance. As well as this, you’ll be part of improving our customers’ experience in interacting with our services, by auditing and making improvements. If this sounds like you, and delivering high-quality services for our residents is your passion, then we’d love to hear from you. The role includes a generous annual leave provision, flexible working arrangements and entry into the Local Government Pension Scheme. Please see the attached job description and additional information in the applicant pack. Closing date for applications is 5pm on Tuesday 21st January 2025. If you would like an informal chat about this role, please contact Emma Wallace via email: Emma.wallacecheshireeast.gov.uk Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again. For any technical enquiries please email sourcingteamecwip.co.uk Please quote job reference number in all correspondence.