Service Reception Manager
Pembrook Resourcing are currently recruiting on behalf of their client a Service Reception Manager. This role would be an excellent move for a service advisor looking for progression in their career!
The Role:
1. Responsible for managing the Service front of house area.
2. Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care.
3. To maximise service sales and profitability by selling core, value-added and incremental products and services.
4. Manage a team of service advisors and delivery drivers.
Responsibilities:
1. Meet or exceed the monthly budget for hours sold and profitability.
2. Oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with challenging decisions & testing opportunities.
3. Ensure that Work In Progress is under control and that processes are adhered to, review all open jobs and report any work in progress problems to the Aftersales Manager.
4. Drive the reception team to reach their retail invoicing targets.
5. Monitor cash accounts/till reports and report issues to the Aftersales Manager.
6. Monitor and book required training days in line with budget.
7. Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, as well as peak workload periods of the year.
8. Work as a Service Advisor alongside the team with additional managerial duties.
The Individual:
1. Excellent communicator both written and verbal.
2. Creative and forward-thinking.
3. Have excellent people management and development skills.
4. Be passionate about customer service.
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
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