RMG is growing and its medium sized inbound Customer Service Contact Centre has exciting opportunities for permanent Customer Service Advisors, to join our supportive team based in Northwich.
To be considered for these opportunities, you must be able to work a rota'd shift between 8am and 8pm and be fluent in both written and spoken English.
As a Customer Service Advisor in our Inbound Customer Contact Centre, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Please note that due to our structured and comprehensive training schedule, no holidays or appointments can be taken for 1 month from 12 th May to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.
Respond to inbound customer contacts/queries (via phone, email or online chat) providing advice, guidance and services/solutions to meet customer needs.
Ensure all transactions with customers are accurately recorded on their computer-based records.
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. You'll be working a shift rotation working a 7.5hr shift between 8am and 8pm, Monday to Sunday, working 1 weekend in 4, with days off in lieu. You must be able to work between 8am and 8pm on Saturday and Sunday also.
Previous customer service experience is required and if you have the right skills and attitude, you can really forge a career within RMG.
It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
First class customer service skills is essential, where providing a great service just comes naturally to you!
Working knowledge of Outlook, Excel and Word
What does RMG have to offer our Contact Centre Customer Service Advisors?
~27 days holiday plus Bank Holidays
~ Free onsite parking
~ Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
~ A comprehensive induction / training period – so you know you will be confident when speaking with customers
~ Dedicated Team Leader support
~ Join a small, friendly and supportive team - don't just take our word for it... what do our existing Customer Service Advisors say about us?
I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.
And it doesn't stop there - RMG embraces diversity and equal opportunity in the workplace. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.