Addressing customer needs and feedback proactively, continuously improving service quality. Guiding your team to success, providing support, continuous development, and mentoring to ensure high performance, productivity, and training compliance. Managing leave requests, sickness absences, performance, and participating in the recruitment, onboarding, and development of staff.
Developing and implementing the annual business plan to maximize revenue and improve overall facility performance. Planning, organizing, managing, and evaluating the center's daily activities including events like the Scottish Open (Snooker), and other large-scale sporting events, ensuring seamless execution and exceptional experiences for attendees.
Communicating and enforcing all health and safety, risk assessments, security regulations, and protocols through all services and activities, ensuring a safe environment for customers and staff. You will be responsible for shaping and influencing the business to drive its success, so the following skills are essential:
1. You will be a solution-focused, problem solver with the ability to balance several conflicting projects.
2. Excellent decision-making and judgment capabilities.
If you have passion, tenacity, and energy along with great people skills, we would love to hear from you.
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