As a Council Tax Officer you'll be part of a busy team dealing with Council Tax accounts ensuring you contribute to the Council delivering an effective billing, collection, and recovery process. You'll take a customer focused approach to maximising revenue whilst making sure we meet our legal and statutory requirements. You'll provide a professional service assisting taxpayers with a variety of queries in relation to the correct billing and collection of Council Tax. This role can be challenging, you will be dealing with sensitive financial matters in a busy working environment involving continuous change. However, you'll be playing a crucial role in supporting the Council in maximising its financial resources which assists in funding and delivering services to residents in the borough.
* The main duties of the post;
* To develop and maintain a high standard of technical knowledge in Council Tax administration.
* To ensure taxpayers are billed accurately with all relevant discounts and exemptions in a timely manner
* To provide a high standard of customer care in a busy and demanding environment.
* To undertake general activities in relation to the administration and recovery of Council Tax including :
* Processing amendments to accounts
* Issuing of bills, reminders, summons and liability orders
* Interviewing tax payers face to face
* Dealing with tax payers by phone / email and letter.
* Processing direct debits mandates, unpaid direct debits including liaison with bank / building societies
* Recommend write offs
* To carry out site inspections and visits for various purposes as required.
* Maintain work records and provide management with statistical information as and when required.
* To ensure all avenues of the recovery process are explored in order to maximise the authority's income.
You will have experience in / of;
Sound financial and numeracy skills Excellent computer skills and be fully conversant with all Microsoft packages Working within a busy team to tight deadlines Ideally you will have; A minimum of 4 GCSE's or equivalent including Maths