Senior Retention Manager Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role An exciting opportunity for a Senior Retention Manager to join us to work within the UK Retention team. The role will focus across our retention planning and strategy pillar, and will lead optimisation across value and loyalty with the objective of growing our customer base and frequency of purchase. The role requires extensive experience in planning, executing and delivering customer retention strategy. You will be responsible for our vouchering spend which is an imperative part of our competitive marketing strategy. The position will become the go-to person for understanding movements across our customer cohorts, working with key stakeholders to turn customer insights into successful strategies. In-depth understanding of customer measurement, segmentation and KPI tracking is essential. The successful candidate will have previous experience working in a fast paced, e-commerce environment activating across a large customer base. You’ll be excited to tackle complex customer problems and be experienced in solving these through data-driven strategic approaches, proving your hypotheses with incremental results. These are some of the key ingredients to the role: Be a customer champion across the CRM and wider marketing teams. Use your experience in understanding drivers of performance to build a foundation that allows us to create goals and actions against customer segments to accelerate business growth. Work with the wider marketing team to align our CRM, loyalty and retention strategies to support broader marketing objectives. Be instrumental in designing and delivering the lifecycle strategy for JET customers to ensure that we are delivering the right message, at the right time. In the right channels. Create, own and drive Marketing vouchering strategy, planning & execution to support the goals and actions at a customer cohort level. Prioritise multiple competing demands from stakeholders and provide clear recommendations. Be comfortable working with a large customer data set, with proven experience in building recommendations for new approaches and Test & Learn. What will you bring to the table? Experience working in a loyalty based role within a customer centric team. Experience working within an e-commerce environment. Ability to manage large scale budgets, from planning strategy to forecasting, reporting and incrementality assessments is essential. Acute understanding of customer KPIs, and driving insight and strategies from these. Experience working with trading & finance teams with a keen commercial understanding. Flexible and comfortable working in a change-oriented, fast-paced environment. Excellent stakeholder management and relationship building skills. At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now LI-MH2