Summary
Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? Job roles include Trade Counter Salesperson, Telesales/Business Developer, Warehouse Operative and Trade Supplier.
Wage
£15,000 a year
Training course
Trade supplier (level 2)
Hours
Monday - Friday 9.00am - 5.00pm. Shifts - may work evenings and weekends. Breaks to be confirmed.
40 hours a week
Possible start date
Monday 24 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Dealing with customer sales at the trade counter and over the telephone.
* Making outgoing calls to existing account holders to promote new products and offers.
* Working in the warehouse dealing with incoming deliveries, stock control and despatch of goods to our customers.
* Processing customer orders and taking delivery of goods and the basic administration related to these functions.
* Maintaining technical knowledge of the products and services offered together with the bespoke systems and equipment used in the depot.
* Communicating with a wide variety of internal and external customers to build relationships and provide a high-quality service that encourages repeat business.
Where you’ll work
Unit 2 Harriott Drive
Royal Leamington Spa
Warwick
CV34 6TJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
STAFF SELECT LTD
Your training course
Trade supplier (level 2)
Equal to GCSE
Course contents
* Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
* Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
* specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
* specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
* specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
* trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
* trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
* trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
* trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
* trade counter and telesales services: applying basic merchandising techniques used within the business.
* trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
* trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
* trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
* trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
* key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
* key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
* key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
* technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
* technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
* legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
* legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
* legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
* personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
* personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
* personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
* personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
* personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Your training plan
* Trade Supplier Level 2.
* Training provided by in house Learning and Development Team.
* Support from external training provider.
* 15-month programme including minimum 12-month learning period plus end point assessment.
Requirements
Desirable qualifications
GCSE or equivalent in:
* Maths & English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Physical fitness