Job summary Wickhambrook Surgery are seeking an NVQ qualified Dispenser to join our Dispensary team, 25 hours or more, very open to discussion around this. A degree of flexibility to cover colleagues leave as and when required is essential. This vacancy has become available as one of our dispensary team is retiring after 32 years working with us. The role is varied and interesting; no two days are the same. You could be dispensing medication one day and engaging with our lovely patients the next, which makes for a very rewarding job. Main duties of the job You will require the following skills and experience; NVQ level 2 dispensary or equivalent pharmacy services qualification At least 2 years dispensary or pharmacy knowledge Understanding and experience of working as a dispenser in a GP practice setting Excellent clinical and medication knowledge relevant to the role The commitment to continue to learn new clinical skills and develop your career The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making The ability to be adaptable and flexible in your approach Excellent patient facing inter-personal communication skills For more information please read on for the job description and person specification. We welcome pre application visits and are happy to discuss any queries relating to the position. Please telephone 01440 820140 and ask to speak to Jo Shurety, Dispensary Manager, or Caroline George, Deputy Practice Manager. About us Our practice is located in the beautiful Suffolk village of Wickhambrook between Bury St Edmunds, Newmarket and Haverhill, serving a patient population of approx. 5,200 patients, and dispensing to nearly 100% of the practice population. Our traditional approach and family friendly ethos is very much appreciated by our patients. We are a training practice, and are also part of West Suffolk Rural Primary Care Trust. Team working is key to a well run dispensary. Our friendly dispensary team are committed to providing excellent patient services and they do this with a dedicated dispensary manager leading them. Working in General Practice is busy, but it is also rewarding. Knowing that we are helping our patients in what can sometimes be difficult periods in their lives is very satisfying. Wickhambrook Surgery itself is based in a purpose built building located in the picturesque village of Wickhambrook. There is free car parking on site and nearby. All members of the team benefit from inclusion in the NHS Pension scheme and receive a uniform. Date posted 29 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2006-25-0000 Job locations Nunnery Green Wickhambrook Newmarket Suffolk CB8 8XU Job description Job responsibilities The full job description is attached for reference. The primary responsibilities are as follows: To be responsible for checking all medicines dispensed, ensuring there are no discrepancies Dispensing medicines to the entitled population safely and accurately Collecting prescription charges in accordance with dispensary protocol Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable Ensuring controlled drugs are dispensed in accordance with practice policy Safe disposal of returned and/or out of date medicines Ensuring all repeat prescriptions are processed within a 48 hour timeframe Providing patients with advice regarding all prescription matters Process prescription requests via email, phone, face-to-face and online Processing dossett boxes Processing home delivery medication Assisting the dispensary manager in the preparation of monthly returns Maintaining a clean and safe working environment at all times Maintain accurate records at all times, read coding entries appropriately Be conversant with and adhere to all Standard Operating Procedures (SOPS) governing safe dispensing Provide holiday/sick leave cover for other dispensing staff Job description Job responsibilities The full job description is attached for reference. The primary responsibilities are as follows: To be responsible for checking all medicines dispensed, ensuring there are no discrepancies Dispensing medicines to the entitled population safely and accurately Collecting prescription charges in accordance with dispensary protocol Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable Ensuring controlled drugs are dispensed in accordance with practice policy Safe disposal of returned and/or out of date medicines Ensuring all repeat prescriptions are processed within a 48 hour timeframe Providing patients with advice regarding all prescription matters Process prescription requests via email, phone, face-to-face and online Processing dossett boxes Processing home delivery medication Assisting the dispensary manager in the preparation of monthly returns Maintaining a clean and safe working environment at all times Maintain accurate records at all times, read coding entries appropriately Be conversant with and adhere to all Standard Operating Procedures (SOPS) governing safe dispensing Provide holiday/sick leave cover for other dispensing staff Person Specification Skills Essential Excellent communication skills (written and verbal) Strong IT skills Competent in the use of Office and Outlook/Teams SystmOne user skills Ability to promote best practice regarding all pharmaceutical matters Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable Capable of managing payments (invoices, cash, etc) Ability to effectively manage stock including ordering, rotation, disposal etc. Qualifications Essential Qualified to NVQ level 2 in Dispensing GCSE (or equivalent) English & Maths at Grade C or above Experience Essential Experience of working in a dispensary Experience working with the general public/patients Desirable Experience of working in primary care Broad knowledge of general practice Personal Qualities Essential Polite and Confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Person Specification Skills Essential Excellent communication skills (written and verbal) Strong IT skills Competent in the use of Office and Outlook/Teams SystmOne user skills Ability to promote best practice regarding all pharmaceutical matters Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable Capable of managing payments (invoices, cash, etc) Ability to effectively manage stock including ordering, rotation, disposal etc. Qualifications Essential Qualified to NVQ level 2 in Dispensing GCSE (or equivalent) English & Maths at Grade C or above Experience Essential Experience of working in a dispensary Experience working with the general public/patients Desirable Experience of working in primary care Broad knowledge of general practice Personal Qualities Essential Polite and Confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wickhambrook Surgery Address Nunnery Green Wickhambrook Newmarket Suffolk CB8 8XU Employer's website https://www.wickhambrooksurgery.nhs.uk/ (Opens in a new tab)