Yolk Recruitment Public Sector and Not-for-Profit is thrilled to be selected as the Specialist Recruitment partner for ateb to appoint an empathetic and proactive Customer Service Advisor to be part of a forward-thinking team that values collaboration, trust, and empowerment.
The Opportunity:
As a Customer Service Advisor, you will act as the first point of contact for all customer enquiries, from general enquiries to informal complaints, offering housing related support and signposting to relevant service providers where appropriate.
You will initially be based on the office in Haverfordwest, however ateb are relocating to new offices so during this 6 month contract, you may be required to work from the new office in Milford Haven.
Whilst ateb operate a hybrid working policy, due to the nature of the role, you will be required to be in the office a minimum of 3 days per week.
Responsibilities:
Co-ordinate customer general enquiry requests, liaising with in house teams and external contractors - with the aim of providing excellent customer service, meeting service standards and team targets.
Being the first point of contact for all customer enquiries ensuring a high level of customer service is always provided i.e. general enquiries, informal complaints, monitoring of social media platforms.
Ensuring the continued safety of our customers, staff and visitors by delivering 100% compliant periodic building safety tests e.g., annual gas safety and electrical s...